RMS Learning Facilitator (Global)

Title: RMS Learning Facilitator (Global)

Job ID: HHCJP

Location: Chicago IL local preferred for hybrid remote is fine if Ex Hyatt

Rate: $50/hr on W2

Duration: 6 to 18 months

Note:

Must send 3 full references with work emails and LinkedIn

must send the month day of birth

must send full LinkedIn

Will be working with Hotels in Europe and Asia so will be working those hours.

PURPOSE:

Searching for Learning Facilitators to join our global revenue management education team to support hotels globally in the training and adoption of Hyatts new systems: IDeaS G3 Optix and RevPlan and CRS SynXis.

POSITION RESPONSIBILITIES:

The Learning Facilitators provide a critical role of supporting our hotels globally in the use of Hyatts new revenue management system IDeaS and SynXis. This position will be responsible for generating support documentation learning content creation course execution and facilitation and upholding Hyatt standard procedures and guidelines all across the globe.

This position will collaborate and directly support the Global Revenue Management Training and Operations team. Required experiences for this position includes IDeaS G3 Optix and RevPlan SynXis CRS Opera Cloud PMS. Fluent in another language outside of English is ideal. This position will be working contracted number of hours but must be flexible to support hotels in Asia and Europe.

To be successful in this role knowledge of IDeaS G3 and SynXis and flexible working hours is key. Superior oral and written communication skills are a plus. Previous IDeaS and SynXis system implementation and hotel RM experience is required.

EXPERIENCE AND QUALIFICATIONS:

IDeaS G3 Optix and RevPlan user implementation and facilitation experience

SynXis user implementation and facilitation experience

Requires understanding of revenue management systems and implementation of processes

Training facilitation communication documentation skills

Creating and delivering training material

Coordination of implementation check lists

Coordinating registration follow-up communications tracking and managing learning completion

Able and willing to work in various time zones with specific emphasis to Asia and SWA

Skilled in Microsoft Office suite of applications including Excel Word Access PowerPoint etc.

Can operate in a fast-paced dynamic complex system/corporate environment

Adapt and change with evolving learning needs

Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required for the remainder of the workday.

Travel may be required but no more than 10% of the time based on needs.

Requires grasping writing standing sitting walking listening and hearing ability and visual acuity.

Requires manual dexterity to use and operate all necessary equipment

Must have finger dexterity to be able to operate office equipment such as computers printers telephones and other office equipment as needed

Ability to develop and deliver training materials

Ability to develop and deliver implementation processes and checklists

Ability to develop and deliver effective presentations

Ability to manage group and interpersonal conflict situations effectively

Ability to travel by air and car

Minimum of 2 years of experience in coordinator level position in hotel industry revenue management using revenue management systems and reservation systems

Minimum of 2 years involved in a dynamic team environment

Minimum of 3 years experience in Microsoft Office suite of applications and related data management systems

Demonstrates a commitment to Hyatt core values