Medication Management Administrative Assistant

Medication Management Administrative Assistant

Allied Behavioral Health Solutions

Reports to: Director of Medication Management Services Director of Operations

Location: Nashville TN

Position Type: Full-Time; Hybrid - approximately 1 in-person day per week

Salary: $40-45K

About Us

Allied Behavioral Health Solutions is a locally owned organization focusing on collaborating with individuals families medical providers and communities to create better outcomes for all. Increasing access to high quality behavioral health services is our contribution to these better outcomes. Our unique approach integrates behavioral health and primary care services offering a team to support every clients needs. Our staff specialize in a variety of topics and treatment methods to allow us to meet every client wherever they may be. We are dedicated to building relationships with clients families medical providers and communities to build an allied system of support to create better outcomes for all.

The primary function of this role is to support efficient medication management services for patients providers and administrative staff through smooth clinical and administrative workflows.

Primary Responsibilities

• Manage caseloads and coordinate scheduling needs for established clients across all providers.

• Oversee waitlist management and scheduling for internal referrals.

• Collaborate with the administrative team to manage waitlists and schedule medication screeners for external referrals.

• Support communication regarding medication refill requests including routing to the appropriate provider and calling pharmacies to provide verbal orders for non-controlled medications when needed.

• Submit prior authorizations to insurance companies and manage appeals for denied medications.

• Triage patient concerns by advising on next steps providing education or directing them to their provider for further support.

• Complete provider-requested tasks such as lab orders referrals and medical record requests.

• Ensure client forms are current and compliant with state regulations.

• Prepare and complete required documentation for external organizations (e.g. DCS forms following appointments school medication authorization forms).

• Collaborate weekly with the Medication Management and Administrative teams to improve communication and maintain efficient workflows.

Required Skills and Abilities:

• Demonstrates strong oral and written communication skills.

• Effectively manages time to maintain smooth and efficient provider schedules and accurately triages client concerns while providing appropriate next steps.

• Maintains compliance with workplace standards and licensure requirements.

• Builds strong rapport with clients and families in a timely manner.

• Collaborates well with team members.

• Gathers and interprets relevant medical information to ensure tasks are completed accurately.

Minimum Requirements:

• High school diploma or equivalent

• 3 years of administrative HR payroll or office experience (internships acceptable).

• Strong attention to detail and organizational skills.

• Basic proficiency in Microsoft Office (Excel Word Outlook).

• Ability to handle confidential information with discretion.

Preferred

• Associates or Bachelors degree in Human Resources Business or related field.

• Experience with electronic medical or health record systems.

• Familiarity with healthcare or behavioral health settings.

• Experience working in a medical and/or clinical setting is preferred.

Non-Discrimination Statement: In accordance with Federal civil rights law regulations and policies Allied Behavioral Health Solutions LLC does not discriminate in the hiring of or provision of services to persons based on race color national origin religion sex gender identity (including gender expression) sexual orientation disability age marital status family /parental status income status political beliefs or any other similar identifying characteristics of individuals. Learn more about our values and benefits at