Collections Specialist

Join our Revenue Management Team as a Collections Specialist located in our Atlanta office

We are seeking a highly skilled professional who thrives in a fast-paced deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities ensuring efficiency and accuracy in every task. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach you will play a critical role in driving success anticipating needs and providing strategic solutions. If you are someone who demonstrate initiatives adaptability and innovation we invite you to join our team.

This role will be based in our Atlanta office. This position reports to the Collections Manager. The candidate must be flexible to work overtime as needed.

Position Summary

The Collections Specialist is responsible for the accurate and efficient preparation of invoices for various Billing Attorneys. This position will interact with all levels of attorneys clients and staff to effectively drive the collection process. The candidate will assist with collections AR analysis e-bill invoice rejections invoice resubmissions Credit/Retainers refunds client calls as needed. Candidate should also be flexible to work overtime as needed.

Key Responsibilities

• Responsible for daily function of collection efforts including inventory review regular consultation with attorneys to review issues related to A/R and determine best strategy for collection

• Responsible for accounting functions including but not limited to accounts receivable and billing

• Proactively and efficiently communicates accounts receivable information to office and firm management

• Processes client bills using Pre-bill Viewer and Aderant software

• Submits electronic client invoices and accruals via various e-billing websites

• Researches and responds to accounting and billing questions; communicates with clients as needed

• Reviews and edits pre-bills in response to requests from attorneys and legal support specialists

• Analyzes client balances and client ledgers (payments and applications)

• Application and re-application of deposits retainers unapplied cash

• Assists with client refunds

• Reviews client AR balances and collection communication with the Billing Attorney/Business Director/Revenue Director

• Develops and prepares collection and A/R related reports; account reconciliations

• Enters and maintains collection notes into our Dashboard/Aderant Collection system

• Assists with our yearly Internal Audit (researches credits and initiates any refunds updates the collection notes etc.)

• Assists with other special projects ad hoc reports and activities as needed and performs additional duties as assigned

• Flexibility to attend onsite trainings work overtime and conduct business travel as needed

Qualifications

Skills & Competencies

• Excellent interpersonal and communication skills (oral and written) professional demeanor and presentation including active listening and ability to convey information clearly

• Ability to prioritize workload and adapt to a fast-paced high-pressure environment to meet strict deadlines to achieve business goals and objectives

• Highly motivated self-starter who can work well under minimal supervision as well as take a proactive approach in being team-oriented

• High attention to detail outstanding organizational skills and the ability to manage time effectively

• Analytical with strong problem-solving skills takes initiative and uses good judgment excellent follow-up skills

• Proactive in identifying accounting issues and providing solutions

Education & Prior Experience

• Bachelors Degree or equivalent experience in Accounting Finance or related field preferred

• Minimum three years of Collections experience preferably in the professional services industry (legal accounting insurance healthcare

• Exceptional computer skills with the ability to learn new software applications quickly

Technology

• Aderant software Concur Prebill Viewer and Ebilling Hub experience a plus

• Proficiency with Windows-based software strong Excel preferred

• Demonstrates a basic understanding of artificial intelligence (AI) including core capabilities limitations and importance of data privacy accuracy verification and ethical considerations within a professional services environment.
• Familiarity with or willingness to learn AI platforms (e.g. Microsoft Copilot ChatGPT or similar tools) and incorporate them responsibly into day-to-day workflows to enhance daily work tasks as appropriate and/or directed.
• Proactive approach to learning and adapting to emerging AI and related technologies and contributes to a culture of innovation.