ServiceNow SecOps IRM Architecture Lead Africa

Key roles and responsibilities:

1. ServiceNow Architecture Design and Pre-Signing Quality (55%)

• Lead the architecture and solution design for all major ServiceNow SecOps and IRM pursuits - ensuring designs are technically compliant commercially viable and deliverable before contracts are signed.
• Produce high-quality ServiceNow solution architecture documents implementation blueprints and technical proposals for client pursuits.
• Participate in pre-sales technical workshops with clients demonstrating KPMGs ServiceNow SecOps and IRM expertise at the architecture level.
• Review and approve all ServiceNow scopes of work - ensuring they are priced correctly aligned to ServiceNow best practices and do not introduce customisation risk.
• Maintain KPMG T&Is ServiceNow architecture standards reference designs and Elite Partner implementation methodology.

(b) Delivery Architecture Governance (30%)

• Provide architectural oversight on active ServiceNow SecOps and IRM delivery engagements - attending design reviews sprint reviews and technical governance forums.
• Serve as the technical escalation authority for ServiceNow architecture decisions during delivery resolving conflicts between client requirements and best-practice design.
• Conduct formal architecture health checks at key delivery milestones - identifying scope creep configuration drift and technical debt before they become delivery failures.
• Collaborate with Block E to document and publish ServiceNow delivery accelerators configuration standards and reusable implementation assets.
• Ensure that all implementations maintain compliance with ServiceNows Elite Partner technical standards and certification requirements.

(c) Alliance and Certification Management (15%)

• Maintain and develop KPMGs ServiceNow architecture certification portfolio including personal certifications in SecOps IRM and Now Platform architecture.
• Engage actively with ServiceNows partner technical team - attending Technical Architecture Board meetings partner enablement sessions and product advisory forums.
• Support KPMGs ServiceNow Elite Partner renewal process with certification delivery quality and technical contribution evidence.
• Contribute to internal capability development by running ServiceNow architecture training sessions and knowledge-sharing workshops.

Academic/ Professional qualifications and Experience:

• Degree in Computer Science Information Systems or related technical discipline.
• ServiceNow Certified Implementation Specialist (CIS) - Security Incident Response Vulnerability Response or Risk and Compliance required.
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) preferred.
• Minimum 8 years of technology experience with at least 4 years focused on ServiceNow implementation and architecture.
• Demonstrated experience delivering ServiceNow SecOps or IRM implementations for enterprise clients.
• Familiarity with GRC frameworks (ISO 27001 NIST COBIT) and their application in ServiceNow IRM.

Technical competencies & Personal attributes:

Demonstrate and articulate KPMG values as well as proven capability in:

• ServiceNow platform depth: expert-level knowledge of the Now Platform with specialisation in SecOps and IRM modules.
• Architecture discipline: able to design clean scalable best-practice ServiceNow architectures that avoid over-customisation.
• Quality focus: naturally questions design decisions that introduce unnecessary complexity or Elite Partner certification risk.
• Client technical engagement: comfortable presenting ServiceNow architecture and roadmap discussions to IT leadership and GRC teams.
• Alliance mindset: understands the commercial importance of ServiceNow Elite Partner status and protects it through delivery quality.
• Collaboration: works effectively with delivery consultants ServiceNow partner architects and client platform teams.
• Market Intelligence: Demonstrate commercial awareness with sound knowledge of matters affecting the market.
• Business development entrepreneurial mind-set and ability to identify opportunities and develop high quality proposals.
• Personal effectiveness - Excellent report-writing and presentation skills.
• People management - Leadership & management skills.
• Performance management - Be a performance manager to the team in line with performance management guidelines.
• Risk management-lead in ensuring full compliance with KPMG quality & risk management requirements

Capacity building - Takes a lead in building capability of team to future proof workforce and full utilization of existing workforce.