Support Desk Engineer

The Impact Youll Make

The Support Desk Engineer is responsible for supporting clients through hardware & software support. This is an integral role within the Service Delivery team directly supporting others who monitor servers and PCs and provide enterprise-grade support to clients of DataVizion.

What Youll Do:

• Respond to and resolve customer service requests
• Design configure and maintain production environments for small to large-scale businesses
• Perform service on products from multiple manufacturers and vendors
• Provide technical and procedural direction to both internal staff and clients
• Investigate and identify the root cause of service issues with a first-time-fix approach
• Manage and maintain the clients IT environment by following implementation best practices
• Manage create close and update tickets in the assigned ITSM system
• Acquire product knowledge through classroom or on-the-job training opportunities
• Perform preventive maintenance and modifications on equipment
• Perform system administration duties as assigned

What Youve Mastered:

• Ability to create and maintain a positive relationship with current clients
• Ability to analyze data to spot trends and issues
• Demonstrated skills in negotiating and leadership
• Capacity to manage and work with tight deadlines
• Accountability of day-to-day opportunities and challenges
• The customer-driven mindset with the ability to resolve conflicts
• Team-centric approach
• Curiosity and drive for continued learning
• Adaptable support multiple clients using customer service and interpersonal skills
• Proactive focus on developing industry applicable skills attaining certifications and improving soft skills
• Accurate demonstrate organization skills and keen attention to detail and ensure compliance with DataVizion policies and procedures.
• Decisive use critical thinking independent judgment and a thorough understanding of company policies to make informed customer-centric decisions

What Youll Get:

• Flexible work schedule
• 3 Weeks Paid Time Off
• 7 Paid Holidays
• Health Vision Dental and Supplemental Insurance Plans
• HSA
• Dependent Care Flexible Spending Account
• 401k profit-sharing plan
• Employee Assistance Program Services
• Professional development opportunities
• Team celebrations

About DataVizion:

Named a 2024 and the 2021 Best Place to Work DataVizion an Inc. 5000 company has seen tremendous growth and provides a full range of business technology solutions in Professional and Managed IT Services throughout the Midwest. From enterprises to small businesses our priority is to provide a better connection for our clients through IT solutions that enhance speed flexibility and productivity in a secure environment. Backed by superior support and customer service these proven solutions give our clients a competitive advantage to grow and thrive.

To learn more about DataVizion and the services offered go to follow us on Twitter Facebook and LinkedIn.

DATAVIZION LLC is an Equal Opportunity Employer. Employment opportunities at DATAVIZION LLC are based upon ones qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race color religion sex (including pregnancy) national origin age veteran status disability marital status genetic information or any other characteristic protected by law.

This Equal Employment Opportunity policy governs all aspects of employment including but not limited to recruitment hiring selection job assignment promotions transfers compensation discipline termination layoff access to benefits and training and all other conditions and privileges of employment.

DATAVIZION LLC strongly urges reporting all instances of discrimination and harassment and prohibits retaliation against any individual who reports discrimination harassment or participates in an investigation of such report. DATAVIZION LLC will take appropriate disciplinary action up to and including immediate termination against any employee who violates this policy

Required Experience:

Manager