AI API Specialist

IDEXX is seeking an AI API Specialist to support our ecosystem of AI-driven thirdparty commercial this role youll serve as a technical expert and trusted advisor to partners building integrations with IDEXX practice management software. Youll play a key role in enabling successful integrations supporting ongoing partner implementations and shaping the evolution of our AI API offerings through direct partner collaboration.

This is an excellent opportunity for someone who enjoys working at the intersection of APIs AI customer success and partnerships and who thrives in a highly collaborative technical role.

In this role you will

• Serve as a subject matter expert for IDEXXs AI API platform and thirdparty commercial integrations.
• Support the intake and onboarding of new commercial integration partners including:
  • Understand partner use cases and provide guidance as needed to assist with partner implementation.
  • Understand integration best practices and provide guidance as needed to ensure high quality integrations.
  • Set up and maintain partner sandbox environments.
  • Ensure that reasonable timeframes are maintained
• Provide ongoing technical support to active integration partners postlaunch.
• Partner closely with Product Managers to: Gather partner feedback and realworld use cases.
• Influence roadmap discussions and prioritize highvalue API enhancements.
• Monitor partner API usage and ensure integrations adhere to commercial performance and technical guidelines.
• Stay current on IDEXX products evolving API capabilities and industry trends related to AI and system integrations.
• Mentor and support team members as the partnerships ecosystem grows.

What you need to succeed

• Bachelors degree or equivalent practical experience.
• 5 years of relevant experience supporting APIs integrations or technical partnerships.
• Strong handson experience with APIs including:
  • RESTful APIs and integration architectures.
  • API design patterns conventions and best practices.
• Proven ability to work directly with external customers or partners in a technical customerfacing role.
• Excellent written and verbal communication skills with the ability to explain complex technical concepts to both technical and nontechnical audiences.
• Strong analytical troubleshooting and problemsolving skills.
• Demonstrated ability to manage multiple priorities projects and partner engagements simultaneously.
• High attention to detail strong organizational skills and comfort operating independently.

Nice to Have

• Experience supporting commercial or thirdparty integrations at scale.
• Familiarity with Atlassian tools (Jira Confluence) and support platforms such as Freshdesk.
• Background working with healthcare veterinary or practice management software.
• Experience mentoring or coaching junior team members.

Why IDEXX

Wereproud of the work we do at IDEXX because our work matters. An innovation leader in every industry we serve we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy ensure safe drinking water for billions and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10000 talented people.

So what does that meanforyouWe enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX you will be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement.

Letspursue whatmatterstogether.IDEXX values a diverse workforce and workplace and strongly encourages women people of color LGBTQ individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply. IDEXX is anequal-opportunityemployer.

Applicants will not be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal law

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