IMG-Analyst II Infrastructure Services

Job Description:

Essential Job Functions:

• Create test update and maintain operating system images for desktop and laptop endpoints Create weekly reports on number of issues close rate open issues etc.
• Develop and troubleshoot complex task sequences in MECM to automate and streamline OS deployment driver injection application installation and post-deployment configurations.
• Research test and maintain driver packages for multiple hardware models. Ensure seamless deployment across a diverse hardware inventory.
• Serve as the escalation point for OSD-related incidents. Diagnose and resolve deployment failures imaging errors driver conflicts and task sequence issues. Document resolutions and update knowledge base articles.
• Follow ITIL best practices for change release and configuration management.
• Flexible to work in shift Work from Office & to be ready to be on-call whenever required.
• Develop and maintain thorough technical documentation deployment guides and operational procedures

Skills required:

• Hands-on experience in OS deployment using MECM/SCCM
• knowledge of Windows OS architecture deployment options (WIM PXE etc.) and imaging processes
• Extensive knowledge of Multilingual User Interface (MUI) Language Packs for Windows OS.
• Experience with task sequences driver management and application packaging within MECM
• Effective communication and analytical skills required to convey ideas and concepts.
• Knowledge on Intune.
• Excellent troubleshooting skills for imaging networking and endpoint configuration problems
• Experience in coordinating with cross-functional teams for image validation pilot testing and production rollouts.
• Exposure on basic scripting such as PowerShell.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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