IT Cloud Infrastructure Administrator

This role is positioned within an Agile delivery model acting as a key enabler of Production readiness across the full project lifecycle.
The Application Production Support (APS) professional is responsible for ensuring that production infrastructure resilience security and operability requirements are fully integrated from design through deployment and run phases.

The role plays a critical part in:

• Defining and validating technical solutions
• Ensuring stability of Production and NonProduction environments
• Monitoring and supervising technical platforms
• Supporting development teams to deliver secure scalable and reliable solutions

The APS actively participates in project ceremonies technical decision forums and risk assessments working closely with Development Infrastructure Security and Production Support teams. The role also promotes and disseminates best practices in application production across teams.

Key Responsibilities

Technical Solution Definition

• Contribute to the definition of endtoend technical solutions ensuring alignment with production infrastructure and security requirements
• Promote the reuse of existing platforms tools and services to reduce delivery time and increase reliability
• Anticipate and manage compliance with architectural standards security policies scalability and performance requirements

Integration of Production & Infrastructure Requirements

• Ensure infrastructure operability and production requirements are clearly reflected in the Product Backlog
• Define and implement technical user stories related to industrialization automation monitoring and obsolescence management
• Support and advise development teams to secure and accelerate project delivery

Application Production Best Practices

• Raise awareness and promote application production best practices within Agile teams
• Train and support team members in the effective use of DevOps and Agile tools
• Act as a reference point for production readiness and operational excellence

Deployment & Environment Management

• Facilitate solution deployments across Production and NonProduction environments
• Ensure environments meet operational standards (performance backup/restore access data availability)
• Coordinate security reviews and validate access traceability (OS storage network etc.)
• Identify operational risks or blocking issues and propose mitigation or action plans

Service Monitoring & Operational Stability

• Define and implement monitoring alerting and supervision for production services
• Contribute to the definition of SLAs KPIs and production indicators
• Ensure documentation (installation operating procedures recovery plans) is up to date and validated
• Ensure disaster recovery and failover plans exist are tested and maintained
• Provide support during incidents and releaserelated issues ensuring resolution within SLA

Continuous Improvement

• Drive continuous improvement initiatives (automation performance optimization reliability)
• Propose enhancements to production and infrastructure services
• Share best practices across teams and organizational units
• Contribute to initiatives such as Infrastructure / DMZ as Code

Qualifications :

Technical & Business Skills

• IT Infrastructure & Cloud environments
• Production Operations & Service Management
• IT Risk Management & Cyber Security
• Experience in core banking or regulated environments
• English: Fluent / Expert
• French: Working proficiency

Tools & Technologies

• Monitoring & Observability: ElasticSearch Grafana Dynatrace
• DevOps Toolchain: GitLab Artifactory Jenkins SonarQube Ansible
• Containers & Orchestration:
  • Docker
  • Kubernetes
  • Helm
  • OpenShift
• Operating Systems:
  • Linux
  • Windows

Methodologies

• Agile (Scrum / SAFe / Kanban)
• DevOps

Behavioral & Transversal Skills

• Strong analytical and problemsolving skills
• Customeroriented mindset
• Excellent collaboration and teamwork abilities
• Resultsdriven and proactive
• Creativity and innovation
• Ability to influence inspire and drive engagement across teams
• Strong transversal skills with the ability to:
  • Design and adapt processes
  • Define relevant performance indicators
  • Manage and coordinate technical initiatives and projects

Additional Information :

• Hybrid working model: 50% remote / 50% onsite
• Availability to travel outside Portugal when required
• Transversal role with interaction across multiple IT and business teams

Remote Work :

No

Employment Type :

Full-time