Customer Service Quoting Specialist On-Site

Main Responsibilities

1. Spot Quoting Operations (All Transport Modes)

• Process spot quote requests for air ocean road rail and multimodal solutions from European origins to global destinations.
• Analyze shipment requirements (dimensions weight routing deadlines special handling) and propose the most suitable transport mode and routing options.
• Retrieve rates from internal tools and systems to build competitive accurate quotes.
• Ensure all spot quotes are created updated and closed in internal systems within the required deadlines.
• Prioritize urgent requests and communicate proactively with branches and stakeholders.
• Ensure full compliance with internal policies external regulations and customerspecific requirements.
• Maintain a detailed understanding of Europe-origin capabilities transit times carrier options gateways and constraints.
• Follow all SOPs and pricing guidelines to ensure consistency and data quality.

2. Collaboration & Network Alignment

• Work closely with European sub-regional quoting desks to understand local constraints product capabilities and customer expectations.
• Coordinate with global partner branches to ensure accurate endtoend pricing and routing.
• Maintain strong communication with European sub-regional quoting desks for rate updates capacity constraints
• Collaborate with European sub-regional quoting desks to support customer-specific quoting needs
• Track and follow up on ad-hoc requests to ensure high responsiveness and customer satisfaction.

3. Profitability & DecisionMaking

• Make informed decisions on routing mode selection and cost structures based on internal guidelines
• Identify margin improvement opportunities or alternative routing solutions.
• Escalate complex or high-impact quotes to supervisors or product teams where required.

4. Reporting Analysis & Continuous Improvement

• Maintain weekly/monthly reporting on quote volumes win/loss performance profitability and turnaround time.
• Analyze trends by mode lane product and customer to identify improvement opportunities.
• Suggest process improvements to enhance speed standardization and data quality.
• Support audits and quality checks to ensure accuracy of rates surcharges and operational details.

Qualifications :

Key Skills & Competencies

• Strong understanding of at least one transport mode (air/road/ocean/rail) with willingness to learn others.
• Excellent analytical and commercial mindset.
• Fast decision-making and the ability to prioritize multiple deadlines.
• Strong communication and stakeholder management skills.
• Accuracy attention to detail and high discipline in following SOPs.
• Ability to work in a high-volume fast-paced quoting environment.
• Previous experience in cargo transportation industry or pricing is a plus but not mandatory
• Proficient in MS suite including Outlook experience
• Excel knowledge is an advantage

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Expeditors offers excellent benefits:

• Meal Tickets
• Medical Health Plan
• Life & Accidents Insurance
• Day off for your Birthday
• Extra vacation days based on tenure
• Free shuttle service from/to Aviatorilor Metro station
• Employee Stock Purchase Plan
• Employee Referral Program Bonus
• Learning & Development Program
• LinkedIn Learning free access
• Growth opportunities within the company

Remote Work :

No

Employment Type :

Full-time