Corporate Communications Strategist

The Corporate Communications Strategist partners with internal stakeholders to create and execute high-impact compelling communications plans that help drive engagement support revenue goals and enhance our customer and employee experience.

RESPONSIBILITY LEVEL:

Partner with internal stakeholders to create and execute high-impact compelling communications plans that help drive engagement support revenue goals and enhance our customer and employee experience. This role is crucial in creating internal and external communications that support our business goals and strengthen our brand through effective storytelling. Implements strategies to achieve the goals for the organization and communications. Implements revises and sustains policies procedures and programs. Typically works on projects and initiatives that span 3 12 months.

PRINCIPAL DUTIES:

1. Supports the development socialization and implementation of multi-channel multi-audience strategic communications plans that align with Goodwills priorities.

2. Deliver clear researched and consistent business communications on topics like company announcements leadership communication presentations multimedia scripts key messages and talking points. Distill change impacts into crisp user-friendly communications including emails frequently asked questions (FAQs) videos how-to guides presentations and articles.

3. Contributes to and helps manage enterprise-wide corporate communications editorial calendar. Deliver creative ideas to clearly communicate brand message and values to stakeholders.

4. (Internal) Design and deliver corporate communication campaigns that use storytelling to strengthen the Employer Value Proposition and employees understanding of how they contribute to Goodwills mission.

5. (External) Leads elements of media relations efforts including cultivating relationships with media messaging development media training organizing press conferences etc. Proactively monitors and researches the day-to-day news cycle and media landscape to identify just-in-time topics in pursuit of media coverage.

6. Works collaboratively with members of the Marketing team to consult and integrate communications strategies into campaigns. Proactively stays apprised of programs projects and campaigns and engages team members to elevate them through communications.

7. Provide event support across the organization through communications delivery managing logistics and representing the brand onsite.

8. Manages agency support relationships on projects as assigned.

9. Track and report content effectiveness metrics to stakeholders as well as continually monitor analyze and tune messaging to maximize impact. Seek out and analyze feedback mechanisms and interpret data to recommend improvements and best practices.

10. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him communicating appropriately with supervisor. Follows through on learning skill building and practice necessary to adapt to change.

11. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause interpret data and resolve issues.

12. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.

13. Community Engagement: Champions Goodwills community engagement initiatives and serves as an ambassador for Goodwill in the wider community.

14. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency and a minimum of 3 years experience.

2. Proven experience working collaboratively and managing communications initiatives from conception to execution and evaluation including reporting for a large-scale and diverse organization.

3. Exceptional written and verbal communication skills with the ability to create clear concise and compelling messaging for a variety of audiences.

4. Proficiency with Associated Press style copy writing and editing presentation and reporting skills.

5. Familiarity with utilizing a diverse array of communication channels including digital platforms social media email print and internal communications tools to effectively convey messages and engage targeted audiences.

6. Proficiency with Microsoft Office 365 Suite SharePoint digital communications and measurement systems intranet platforms content management systems and related technologies.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs while searching for ways to improve customer service. Internalize customer feedback and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others striving to work effectively with others who have different perspectives backgrounds or styles. Behave with sensitivity towards differences in cultural norms expectations and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others while ensuring a clear concise and professional communication through reports documentation written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs conditions priorities or opportunities. Monitors how well an approach is working to see if a change is needed recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results through driving tasks to successful completion and closure. Sets high standards for own performance showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology which typically involves substantial motions of wrist hands and/or fingers; visual acuity to perform activities such as preparing data operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education experience internal equity market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan which are subject to change.

In addition to compensation we offer a competitive benefit program that may include medical dental vision short and long-term disability life insurance retirement plan paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs contracted temporary or other job categories.

Equal Opportunity Employer

(SEW)