Front Office Manager

Marriott Hotels Resorts

Job Location:

Vail, CO - USA

Monthly Salary: $ 58461 - 95791

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee Vail Resorts Inc.. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

The Front Office Manager is responsible for running the day-to-day operations and leadership of the Front desk and Bell departments. This position is responsible for handling many of the administrative and operational duties of maintaining the Front Office Department. Customer service is a key responsibility from guest arrival to departure in accordance with The Hythe Luxury Collection by Marriott and Vail Resorts. This position is to plan organize and monitor staff activities to ensure compliance with quality assurance standards set by the hotel.

Job Responsibilities:

Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor

Investigate complaints evaluate corrective actions and implement plan to resolve and de-escalate conflicts.

Communicate effectively to provide clear direction to your team and co departments.

Manage finances of Front office operations including budget forecasts and inventory.

Work with The Hythe Luxury Collection by Marriott /VR Leadership to maximize revenue & minimize expenses while providing the highest level of guest service.

Provide staffing training counseling and performance review for the Front Office department.

Ensure employees understand expectations and parameters. Celebrate exceptional service and encourage when improvement is needed.

Comply with all Resort policies procedures and standards of operation.

Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns. Help drive a positive work environment and culture.

Emphasize guest satisfaction- during all departmental meetings and focus on continuous improvement.

Capital budget perform any additional tasks or projects as required.

Ability to drive and execute new programs while being thorough and efficient.

Able to schedule staff effectively and efficiently with CPOR

Other duties as assigned

Job Requirements:

Previous experience in managing a hotel/resort Front Office department

Minimum of 2 years of experience in Supervisory/ Management/Assistant

Microsoft Office Suite (Word Excel Outlook)

Advanced ability in English

Good communication organization and time management skills.

Lift weight from 25-50 lbs

Ability to stand for extended periods of time

Must be available to work a flexible schedule for a 24/7 desk

Job Benefits Ski/Mountain Perks! Free passes for employees employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging food gear and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above plus: Health Insurance; Medical Insurance Dental Insurance and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans *Unlimited PTO * Marriott Explorer Discounts. $58461.98-$95791.58

The salary range for this position is $58461.98 to $95791.58 annually.

The application deadline for this position is 45 days after the date of this posting April 27 2026.

This company is an equal opportunity employer.

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Required Experience:

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Vail Resorts Inc.. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices...