Phlebotomy Specialist

POSITION SUMMARY

The phlebotomy specialist will provide exceptional customer service perform skilled specimen collections and be the face of the company. You will also be a valued asset with responsibility for new and ongoing training of clinical staff including LPNs Mas and Med techs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform blood collections by venipuncture and capillary techniques for all age groups
• Collect specimens for drug screens paternity tests alcohol tests etc.
• Perform data entry of patient information in an accurate and timely manner
• Process billing information and collect payments when required
• Prepare all collected specimens for testing and analysis
• Maintain patient and specimen information logs
• Provide superior customer service to all patients
• Administrative and clerical duties as necessary
• Travel to additional sites when needed
• Train new onboarding staff and provide annual competency and ongoing training to UCHC staff

Additional Duties & Responsibilities

1. Ability to maintain discretion when handling confidential information. Adhere to HIPAA rules and regulations.
2. Works in a cooperative fashion with other team members.
3. Demonstrates proficiency with the practice management system appropriate to job responsibilities.
4. Must have a strict adherence to infection control policies and procedures.
5. Assists staff training as needed at all levels.
6. Acts as an intermediary between UCHC and patients when necessary.
7. Travels to UCHC clinic locations on an as-needed basis
8. Participates in inter-disciplinary task forces and workgroups as relevant.
9. Other duties as assigned.

QUALIFICATIONS / REQUIREMENTS (KNOWLEDGE SKILLS AND ABILITIES)

• High school diploma or equivalent
• Phlebotomy certification from an accredited agency is preferred
• Previous experience as a phlebotomist
• Experience drawing on pediatrics (newborns to 18 years old)
• Proven track record in providing exceptional customer service
• Strong communication skills; both written and verbal
• Ability to work independently or in a team environment
• Comfortable working under minimal supervision
• Flexibility to work overtime as needed
• Able to pass a standardized color blindness test

Licensure/Certification

• Valid Arizona drivers license
• Current CPR certification

Experience/Skills

• Computer literacy required with knowledge of practice management software electronic claims proficient in Microsoft Office products.
• Ability to communicate effectively with patients insurance company representatives and co-workers both verbally and in writing using the English language. Ability to speak Spanish is desirable but not required.
• Solid problem solving and decision-making capabilities and the ability to handle stressful and urgent situations primarily involving patient billing concerns.
• Well organized ability to prioritize good planning skills patience self-starter and positive attitude. Attention to detail and ability to work independently
• Ability to maintain a high level of accuracy in preparing and entering clinical data
• Excellent time managing skills with the ability to multi-task prioritize and meet deadlines