Customer Service Executive

Talent Recruit

Job Location:

Shah Alam - Malaysia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Company Background

We are representing our client an established company in the transportation and logistics industry in their search for a suitable candidate to join their team

Job Responsibilities:

Handle customer inquiries and concerns via phone email and live chat in a timely and professional manner.
Coordinate with overseas agents on shipment consolidation (Air & Ocean).
Work closely with the Operations team to ensure timely delivery of shipments.
Follow up and resolve customer queries effectively.
Identify customer needs evaluate issues and provide appropriate solutions.

Job Requirements:

Diploma or Degree in any fields
Minimum 3 years of customer service experience.
Proficient in reading writing and speaking Mandarin (required for communication with China-based clients).
Competent in MS Office applications (Outlook Excel Word).
Ability to work under pressure.
Strong communication presentation skills and team-oriented mindset.

Job details:

Permanent employment
Working hours: Mon-Fri (9.00am-6.00pm)
Alternate on Sat (9.00am-6.00pm)

Qualified and interested candidates may apply online or email your updated resume to siti(at).

Only shortlisted candidates will be notified.

Company Background We are representing our client an established company in the transportation and logistics industry in their search for a suitable candidate to join their team Job Responsibilities: Handle customer inquiries and concerns via phone email and live chat in a timely and professional m...