AR Analyst

Job Title:AR Analyst

Location:Hybrid (Herndon VA)

About Us:

Everfox formerly Forcepoint Federal is a trailblazer in the cybersecurity solutions sector renowned for ourcutting-edgeproducts and dynamic work culture. We specialize in providing innovative software solutions that empower businesses tooptimizetheir operations and drive growth. AtEverfox we believe in fostering a collaborative environment where motivated individuals can excel and contribute to our mission to protect our global customers against the most complex cyber challenges through innovative high-assurance solutions that empower them tooperatein an ever-changing cyber landscape.

Our innovative approach and dedication to employee growth makeEverfoxan exciting place to work and advance your career!

Reporting to:Sr. Manager of AR

Role Overview

The AR Analystis responsible forend-to-end billing credit and collections activities with a focus on accuracy timeliness and issue resolution. This role partners closely with government customers and internal stakeholders to ensure invoices are raised correctly disputes are resolved efficiently and cash is collected within agreed payment terms.

This position is expected to go beyond transactional execution byidentifyingissues performing root cause analysis and recommending process improvements that enhance efficiency reduce errors and strengthen controls across the Order-to-Cash cycle.

Key Responsibilities

Core AR Operations

• Manage invoice processing for assigned customers ensuring accuracy completeness and timeliness.

• Monitor billing outputs toidentifydiscrepancies and proactively resolve issuesimpactinginvoicing and cash collection.

• Perform cashapplicationand reconcile customer accounts including investigation and resolution of unapplied or misapplied cash.

• Prepare and distribute customer statements of account.

• Execute collections activities including follow-up on overdue balances and escalation as needed.

• Support credit evaluations including analysis of customer risk and credit limit recommendations.

Issue Identification & Resolution

• Investigate billing cash application and collection issues todetermineroot cause not just symptoms.

• Identifyrecurring errors or breakdowns in upstream or downstream processes (e.g. order entry contract setup billing configuration).

• Partner cross-functionally (Sales Ops Order Processing Contracts FP&A) to resolve disputes and prevent recurrence.

Process Improvement & Controls

• Analyze AR and billing workflows toidentifyinefficiencies control gaps and automation opportunities.

• Recommend and support implementation of process improvements to enhance accuracy reduce cycle times and improve customer experience.

• Document processes and contribute to SOP development and updates to ensure consistency and audit readiness.

• Support adherence to internal controls and policies including proper documentation and approval requirements.

Reporting & Support

• Assistin cash forecasting by providing insights into expected collections and risks.

• Provide support for internal and external audit requests ensuring documentation is complete and defensible.

• Support month-end and quarter-end close activities including reconciliation and issue resolution.

Education & Experience

• 24 years of experience in Accounts Receivable or Order-to-Cash functions.

• Experience working with federal/government customers preferred.

• Demonstrated experienceidentifyingissues and driving process improvements within AR or billing workflows.

• Systems Experience

• Oracle Fusion ERP

• Salesforce

• Customer billing portals

Key Competencies

• Strong analytical and problem-solving skills with the ability to perform root cause analysis.

• Process-oriented mindset with a focus on continuous improvement and operational efficiency.

• Solid understanding of Order-to-Cash processes and their impact on financial reporting.

• Proficiencyin Excel and Microsoft Office tools.

• Strong communicationskills with the ability to clearly articulate issues and recommendations.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Proactive approach to customer engagement and issue resolution.

• Ability to work independently while collaborating effectively across functions.