Manager, Account management, Consumables

Amazon is seeking to hire Manager Account management who in our team to help build our key categories by managing our top and most strategic Selling Partner Accounts. You will join a high performing learning-oriented analytical team who are motivated to work hard have fun and make history

The role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners on Amazon ensuring Selling Partner satisfaction with the program through a high level of service and operational this role you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection merchandising and operational improvement opportunities. You will interface internally with leaders from our category teams and will be responsible for all aspects of the sellers business with Amazon.
The candidate thrives in an ambiguous environment where they must develop implement and iterate data processes mechanisms and guardrails to improve the customer experience. Further the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when theyre building developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising inventory management finance operations and online marketing to drive the performance of strategic vendor this role you will be focused on the strategic and operational aspects of managing the customer relationships with our sellers.


Key job responsibilities
Responsibilities Include: Managing a team of senior account managers prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of sellers on creating a great customer experience. Identify action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience in collaboration with other Amazon programs and teams. Manage end to end goal setting for team to align with organizational goals. Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues questions and concerns. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. Leads recruiting and hiring efforts across direct team and broader organization. Manage stakeholders needs and monitor complexity through efficient resource allocation. Drive/monitor stakeholders satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account managers.

- 3 years of sales or account management experience
- 4 years of sales experience
- Experience managing teams
- Experience analyzing data and best practices to assess performance drivers

- MBA from a tier 1 college

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