Business Process Analyst
Job Location:
Saint Louis County, MO - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Cloud5 Communications delivers exceptional customer experiences through managed IT services (MSP) and innovative High-Speed Internet / network managed services cloud-based telephony solutions and contact center services for the hospitality industry. We combine cutting-edge technology with hospitality expertise to help the worlds leading brands deliver outstanding guest experiences.
Role Overview
Cloud5 is seeking aBusinessProcessAnalystto analyze redesign and optimize corebusinessprocesses across the organization. This role will work closely withbusinessand technology stakeholders to improve efficiency scalability and quality throughprocessreengineering automation and the practical use of technologies such as RPA and AI.
The ideal candidate is bothprocessoriented and technologysavvy able to translatebusinesschallenges into streamlined workflows and automation opportunities that deliver measurablebusinessvalue.
Key Responsibilities
- Assess and document existingbusinessprocesses across operations IT finance customer service and other functional areas
- Identify inefficiencies risks and automation opportunities within current workflows
- Design and implement optimized futurestateprocesses using industry best practices (Lean Six Sigma BPM)
- Partner with technology teams to deployRPA AI and lowcode/nocode solutionsto automate manual or repetitive tasks
- Developbusinesscases ROI analyses and success metrics forprocessimprovement initiatives
- Leadprocessreengineering efforts from discovery through implementation and adoption
- Create clearprocessdocumentation workflows and standard operating procedures (SOPs)
- Support change management efforts including stakeholder communication and user enablement
- Monitor postimplementation performance and continuously refineprocesses based on data and feedback
Qualifications
Required Qualifications
- Bachelors degree inBusiness Information Systems Engineering or a related field (or equivalent experience)
- 36 years of experience inbusinessprocessanalysisprocessimprovement or operational transformation
- Strong understanding ofprocessmapping workflow design andbusinessanalysis techniques
- Handson experience or exposure toRPA platforms AI tools or workflow automation technologies
- Ability to translatebusinessrequirements into practical technical solutions
- Excellent analytical documentation and communication skills
- Comfortable working crossfunctionally with bothbusinessand technical teams
Preferred Qualifications
- Experience in IT services managed services or cloudbased environments
- Familiarity with tools such as UiPath Power Automate ServiceNow or similar platforms
- Knowledge of AI use cases such as intelligent documentprocessing chatbots or predictive analytics
- Lean Six Sigma BPM or automation certifications
- Experience driving continuous improvement initiatives in fastgrowing organizations
Compensation & Benefits
- Benefits include medical dental vision 401(k) flexible PTO parental leave and more
Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law.
We will never request a fee or payment from candidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud.
How to Identify Recruitment Fraud:
- You receive a message on WhatsApp or another online messaging platform
- You are asked to provide a fee or payment (we will NEVER request payment from candidates)
- Our email communication will only ever come from a @ domain or @ domain. We will never contact you through Gmail or any other free online mail service
- Cross reference the recruiters name and contact information on LinkedIn or by contacting
- If you are still unsure call 1
Required Experience:
IC
