ServiceNow Development Manager

Location: Rockville MD

Onsite: 3 Days a Week

Required Clearance:Ability to obtain Public Trust

Sponsorship:No sponsorship now or in the future assistance is available for this position.

Position Description

LCG is seeking a highly skilled ServiceNow Development Manager with deep technical expertise in the ServiceNow platform and multiple modules such as ITSM SPM ITOM App Engine Studio to best support our existing ServiceNow clients and expand to new clients.

This role requires enterprise solution architect-level skills to assess current applications and supporting systems and articulate how ServiceNow can integrate with and/or modernize these applications. The ideal candidate will possess strong business acumen and the ability to clearly explain strategies for ServiceNow supported by thorough technical and business understanding.

Key Responsibilities:

• Provide deep technical expertise in the ServiceNow platform and its various modules including ITSM ITOM ITAM Service Portal Agile SPM and App Engine Studio.
• Lead the ServiceNow solution architecture design and enhancement activities across multiple implementations ensuring the technical integrity of ServiceNow projects.
• Provide architecture and design of solutions utilizing App Engine Studio.
• Lead technical teams and oversee large-scale implementations mentoring and training team members on ServiceNow best practices and new features.
• Assure the technical integrity of proposed solutions by ensuring coordination governance and change control are applied to technical specifications and infrastructure.
• Provide Instance oversight and governance ensuring best practices are enforced quality solutions are developed secure environment and adherence to contractual obligations.
• Advise on the impact of design options to related programs and on the process for assessing such impact.
• Develop solutions.
• Develop and Communicate Architectural Strategy and Roadmaps.
• Develop and foster Business relationships.
• Engage with stakeholders to understand their needs and provide expert guidance on how ServiceNow can meet those needs.
• Research evaluate build proof of concepts and adoption of new technologies.
• Serve as the technical architect for the companys ServiceNow practice overseeing all implementations addressing technical issues and sharing ideas and solutions.
• Understand and evaluate current enterprise applications and supporting systems articulating how ServiceNow can be leveraged for integration and modernization.
• Develop and present strategic plans for ServiceNow implementation backed by technical and business acumen.
• Act as a technical evangelist for ServiceNow solutions promoting best practices and innovative solutions.

Requirements:

• Minimum of 10 years of experience working with the ServiceNow platform including ITSM ITOM App Engine Studio and other modules.
• Minimum of 2 years experience managing developers.
• Proven experience in:
  • Architecting ServiceNow solutions.
  • Developing App Engine solutions.
  • Leading implementations.
  • Developing roadmaps.
  • Evaluating and integrating enterprise applications with ServiceNow.
  • Developing and maintaining collaborative relationships.
• Excellent communication skills with the ability to clearly explain technical concepts to non-technical stakeholders.
• Strong understanding of business processes and how ServiceNow can support and improve them.
• Ability to address and resolve technical issues efficiently.
• Ability to mentor and develop others.
• Certifications required:

• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist certifications strongly preferred

Desired Skills:

• Utilize Microsoft Co-Pilot to automate and enhance the documentation process

Compensation and Benefits

The projected compensation range for this position is $168700 to $222900 per year benchmarked in the Washington D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors including but not limited to role location the combination of education/training knowledge skills competencies certifications and work experience.

LCG offers a competitive comprehensive benefits package which includes health insurance options (medical dental vision) life and disability insurance retirement plan contributions as well as paid leave federal holidays professional development and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position contact our Human Resources department by email at.

Securing Your Data

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