Technology Specialist

Job Title:Technology Specialist
Reports to:Director of Technology
Dept./School:Technology
Exemption Status/Test:Nonexempt

Days: 226

Pay Grade: T3

Primary Purpose
The Technology Specialist supports the Districts technology environment by administering endpoint systems managing technology assets supporting critical operational platforms and assisting with cybersecurity practices. This role provides advanced technical support ensures the reliability and security of district systems and collaborates with Technology Network and Systems Administration staff to maintain efficient and secure operations across all campuses and departments.

Qualifications

Education/Certification

• Associates degree in Computer Information Systems Computer Science or related field preferred
• Relevant industry certifications (e.g. CompTIA Microsoft Google JAMF Apple or similar) preferred
• Candidate must have satisfactory outcome of fingerprinting background check. Non-refundable fee (approximately $50.00) paid by the employee

Experience

• Minimum of five (5) years of experience supporting technology systems in an enterprise or K12 environment preferred
• Experience with endpoint management device lifecycle management system administration support networking VoIP preferred

Special Knowledge/Skills

1. Proficiency with Windows macOS ChromeOS and mobile operating systems
2. Experience with Mobile Device Management (MDM) and asset inventory systems
3. Knowledge of identity and access management (e.g. Active Directory Google Workspace)
4. Working knowledge of VoIP systems and basic networking concepts (IP wireless VLANs)
5. Understanding of cybersecurity principles endpoint protection and account security
6. Ability to troubleshoot hardware software and system issues
7. Strong organizational communication and customer service skills

Major Responsibilities and Duties

1. Administer and manage MDM systems and oversee full device lifecycle (procuring deployment configuration updates decommissioning)
2. Maintain accurate technology asset inventory including device tracking assignments and audit readiness
3. Support cybersecurity efforts including endpoint protection access control monitoring incident awareness and compliance with district security standards
4. Assist with system configuration user setup and ongoing maintenance of district platforms
5. Support cybersecurity efforts including endpoint protection access control monitoring and compliance with district security standards
6. Assist with user account provisioning access management and troubleshooting of authentication/permission issues
7. Provide Tier 2 technical support for hardware software and connectivity issues; escalate as needed
8. Coordinate with vendors for cabling system support and equipment services; assist in scheduling and oversight of vendor activities
9. Collaborate with Network Administrator Systems Administrator and Technology Administrator to support operations deployments and initiatives
10. Coordinate and support the implementation of technology projects including tracking progress communication and task completion
11. Maintain documentation reporting and compliance with district policies and procedures
12. Assist with installation and configuration of basic network-connected equipment such as switches wireless access points VoIP phones and peripheral devices
13. Research evaluate and support implementation of new technologies and systems to improve district operations
14. Other duties as assigned

Supervisory Responsibilities
None

Working Conditions:
This position works in a school environment and may be required to travel throughout the District to support multiple campuses. Work may occur in offices classrooms outdoor areas and equipment spaces with varying conditions including exposure to heat or cold. Physical demands include lifting and carrying equipment (up to 2545 pounds) frequent walking and occasional bending kneeling climbing ladders or working in confined spaces such as under desks or in wiring areas. May work prolonged or irregular hours

Tools/Equipment Used:
Standard office equipment computers peripherals hand-held and electric tools and other technology-related devices
Posture:Prolonged sitting; frequent standing and walking; occasional bending stooping kneeling and climbing ladders
Motion:Repetitive hand motions including keyboarding and use of mouse; frequent reaching handling equipment and use of hand-held and electric tools
Lifting:Occasional light to moderate lifting and carrying (up to 2545 pounds)
Environment:Work is performed in office classroom outdoor and equipment environments with varying conditions including exposure to heat or cold; may require travel between sites and occasional after-hours work
Mental Demands:Work with frequent interruptions; manage multiple tasks; meet established deadlines; maintain emotional control under stress

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

Required Experience:

IC