Field Service Execution Manager

Responsibilities / Tasks

• Ensure operational excellence by managing on a day-to-day basis the field service activities resource utilization and team productivity across the assigned territory.

• Maximize resource utilization by effective prioritization of team duties and workload achieving optimal productivity and service coverage.

• Strengthening Customer Relationships by building long-term partnerships with key clients co-leading service level agreement negotiations.

• Drive Revenue Growth by promoting spare parts paid services and equipment upgrades ensuring alignment with service commercial objectives.

• Resolve Service Challenges Quickly by addressing breakdowns and escalations to maintain customer trust and minimize downtime.

• Develop Advanced Service Models such as value assurance solutions and customized agreements tailored to customer needs.

• Foster Team Development through coaching training and upskilling programs to build a high-performing and future-ready workforce.

• Develop Team talent pipeline alongside HR development plans to ensure continuity and organizational capability.

• Drive Service Innovation by identifying emerging market trends technological advancements and competitive practices to enhance customer value.

• Implement Continuous Process Improvement initiatives to enhance service efficiency reduce costs and improve response times.

Your Profile / Qualifications

• Technical degree or certification in Mechanical Electrical or Industrial Engineering is accepted as candidates with demonstrated field service management experience.
• Bachelors degree in engineering or equivalent is preferred; relevant business or operations management education is also valued.
• Minimum 5 years in Service or Field Operations management with progressive leadership responsibilities

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