Field Officer

• Multiple upcoming ongoing and temporary opportunities are available in supportive and high performing teams across the state who work hard to ensure the high quality and safety of early childhood education and care (ECEC)
• Locations are across Metro Sydney and Greater Sydney.
• A talent pool is being created through this recruitment process to fill anticipated vacancies over the next 18 months.
• Competitive remuneration ranging from $99938 to $110271 plus super & annual leaveloading.

Who we are

The NSW Early Learning Commission (Commission)establishedas the independent regulator for early childhood education and care (ECEC) in New South Wales on 1 December 2025is responsible forregulating more than 6000 ECEC services across the state.

Our role is to ensure services meet high standards of safety quality and compliance through ongoing assessment monitoring and enforcement.

The Commission places children at the centre of all decision-making working to ensure they are safe respected and supported to thrive in high-quality early learning environments that promote their development wellbeing and lifelong learning. It also drives continuous improvement across the sector through evidence-informed regulation and reform to strengthen community confidence in ECEC services.

The Commission respects and values Aboriginal and Torres Strait Islander peoples as the First Peoples of Australia.

About the role

Field Officers draw on their expertise gained from working in ECEC to work collaboratively with ECEC services to ensure the paramount safety of children drive continuous improvement and deliver the best outcomes for children. Working as a Field Officer is rewarding challenging and impactful you can make a meaningful difference in the lives of children and their families.

This role is a key part of the NSW Early Learning Commissions critical frontline operations. By working closely with other team members external stakeholders and the broader community you will contribute to shaping a sector that supports positive outcomes for children attending early learning services. The team operates within a collaborative and supportive environment united by a shared commitment to excellence and regulatory compliance.

The responsibilities include:

• Undertakecompliance and monitoring visits and quality assessment and rating audits of service providers to ensure continual performance uplift across the ECEC sector
• Recommend a range of regulatory actions to ensure consistent adherence to policy and procedures and proportionate regulatory responses to non-complaint services.
• Undertake relevant regulatory activities including site visits to support investigations of complaints and incidents and where necessary escalate matters to the Hub Coordinator and the Compliance and Investigations team.
• Maintain effective relationships with sector stakeholders and teams across the directorate to contribute to the delivery of planned objectives.
• Participate in hub groups to seek and provide information to enhance the knowledge and performance of the sector and to inform policy and program development.
• Implement engagement communication and capability development strategies to support continuous improvement in the sector.
• Apply sound decision-making skills in the preparation of quality evidence-based written reports submissions and correspondence.

To learn more about the role of an Authorised Officer please visit theAuthorised Officer webpage review theAuthorised Officer fact sheetand download therole role requires travel as part of core do not apply for field based roles if you are unable to regularly travel.

About you

• ECEC sector experience in one or more ECEC service types including implementation of ECEC pedagogy and programs
• Confident in interpreting and applying legislative requirements
• Knowledgeable in early childhood education frameworks and best practice
• Skilled in conducting quality assessments and preparing evidence-based reports
• Experienced in managing stakeholder relationships and communicating clearly
• Excellent verbal and written communication skills
• Ability to undertake regular short-term travel to meet business needs and flexibility to work at varied times within the bandwidth
• Self-motivated organised and able to workautonomously

Applicants willbe requiredto declare and provide details of any investigation(s) that they have been subject to at any time personally as an employee of an Early Childhood Education and Care Service or as a Responsible also required todeclare anypersonal or professionalconflictsof interestwith current or formerNSW Early LearningCommission employees approvedprovidersandECEC services.

Essential requirements of the role

• A valid Working with Children Check clearance for paid employment
• A valid driver license as driving is an essential requirement of this role
• Degree or diploma or in the process of attaininga degree or diploma in a relevant discipline and/or relevant experience.
• Demonstrated understanding of and committed to the value of early childhood education and care.
• Regular travel including overnights as needed to meet business needs; The Commission regulates ECEC services NSW wide.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitivepay/remuneration salary sacrificing employers contribution to superannuation and annual leave loading
• Flex leave entitlements generous holidays & leave conditions
• Health & Wellbeing and Employee Assistance Programs
• Opportunities for advancement and mobility across the Commission and Departmentto supportyour career growth

How to apply

If excited by the information above we look forward to receiving your application including a copy of your resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience insights and alignment with the Commissions values and priorities. Please attach a copy of your relevant diploma or degree along with an academic transcript if available.

Question 1

Describe a time when youwere requiredto address a complaint. What strategies did you use to ensure you communicated effectively with all parties and that the issues raised were addressed in an ethical manner(400 words max)

Question 2

Tell us about a time when you have identified an area of improvement within your workplace. What steps did you put in place to achieve this and what was the outcome(400 words max)