Specialist, Outbound (Barcelona)

Our Company

DKSHs purpose is to enrich peoples lives. For 160 years we have been marketing selling and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods Healthcare Performance Materials and Technology we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland DKSH is publicly listed and operates in 35 markets across Asia Pacific Europe and North America. We employ over 26800 specialists and produced net sales of CHF 11.1 billion in 2025.

Job Summary

As an Outbound Specialist you will assist customers with requests enter data accurately and ensure smooth operations. You will be handling orders complaints and billing while following the right processes. Your role will be key in strengthening customer relationships and maintaining service efficiency.

General Responsibilities

• Handle inbound and outbound customer requests orders complaints billing and inquiries
• Enter and update accurately customer information orders and any relevant information for record-keeping
• Follow standard procedures to ensure consistent high-quality customer service
• Provide quick friendly and accurate support for sales inquiries and periodic walk-in customers
• Identify solutions proactively and suggest improvements to enhance the customer experience
• Collaborate with internal teams to resolve issues escalate to relevant stakeholders and ensure timely follow-ups

Functional Skills and Knowledge

• Work experience with a logistics service provider warehouse or freight forwarder
• Proficient in MS Office tools (Excel Word PowerPoint)
• Fluent in local languages and ideally in English written and spoken
• Proven ability in multi-tasking and prioritizing workload
• High attention to detail follow-through and accuracy

What We Offer

• Flexible working hours with hybrid work arrangement
• Language lessons
• Internal training
• Collaborative and inclusive work environment
• Career growth and development opportunities

Why Its Great to Work at DKSH

At DKSH we are driven by a purpose that goes beyond the ordinary: enriching peoples lives. Through the products and services we provide DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!

Learn more about working at DKSH: Experience:

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