Project Manager Products and Solutions Engineering Senior Analyst

Join a High-Performance Culture That Drives Innovation and Excellence

AtVertiv we dont just hire talentwecultivate leaderswhodriveinnovation andengageteams to push the limits of whats possible. As a global leader incritical digital infrastructure we are scaling up to meet the demands ofAI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.

Why Vertiv

• High-Performance Culture:We empower you tothink big execute with excellence and deliver impact. Ourperformance-driven mindsetrewards those who challenge the status quo and drive meaningful change. Over50 CEO Awardsare given annually to recognize top talent moving the needle forward.
• Leadership Without Limits:Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leadersengage and drivewithcollaboration innovation and customer-centric thinking setting the foundation for anaction-focused culture.
• Limitless Growth & Learning:We believe in continuous development. Whether throughrotational programs or high-impact projects youll have the opportunity toexpand your expertise and grow your career.
• A Place for Everyone:Our commitment toinclusionensures that all employees unique strengths and perspectives are valued.Your voice matters your growth is prioritized and your success is celebrated.
  
  

JOB SUMMARY:

This role is responsible for developing and maintaining dashboards and various reports to support Global Product
Development Office Non-NPDI processes (Product Lifecycle Management Special Feature Authorization Phase-Out Sustaining and Lessons Learned) providing clear visibility into KPI performance SLA metrics and operational trends. It involves analyzing data identifying process gaps and delivering actionable insights to drive decision-making and continuous improvement across Engineering and Operations. The position also supports process documentation system enhancements and UAT for Oracle Product Development Cloud updates requiring strong analytical visualization and cross-functional collaboration skills.

JOB RESPONSIBILITIES:

• Develop maintain and enhance operational dashboards and reporting tools supporting SFA Phase-Out Sustaining Lessons Learned and PLM processes.
• Prepare and deliver analytical reports highlighting trends insights and forecasts for Engineering Operational and Business Reviews.
• Analyze high-level data and translate it into actionable insights and recommendations to support strategic decision-making.
• Generate daily Change Order (CO) and SLA performance reports providing accurate analysis and executiveready summaries.
• Track key performance metrics and cycle times to support continuous improvement initiatives.
• Contribute to the development and implementation of PLM process improvement initiatives.
• Support process improvement efforts by gathering data documenting current workflows and maintaining process documentation.
• Assist in identifying process gaps inefficiencies and cycle time delays within PLM activities.
• Monitor postimplementation performance and report issues or risks following process or system changes.
• Support the maintenance and regular updates of PLM job aids and standard operating procedures (SOPs) including quarterly revisions aligned with Oracle Product Development Cloud releases.
• Assist in user acceptance testing (UAT) of PLM enhancements and quarterly system updates within the Oracle Product Development module.
• Coordinate with crossfunctional stakeholders to ensure effective communication and understanding of process changes.
• Actively participate in team discussions providing observations and input on process challenges and opportunities.
• Identify customer needs through effective communication and probing.
• Create solutions to customer problems and provide sound recommendations; deliver firsttime resolutions.
• Assist customers with handling servicing followup communication and closure of issues.
• Complete assigned workload on time and monitor timely processing of transactions.
• Implement errorproofing methods to ensure accuracy of all transactions.
• Lead and initiate conference calls meetings and discussions with internal customers (Design Engineers Manufacturing Engineers SFA Engineers Project Managers Engineering Leads).
• Monitor and ensure team adherence to shift schedules and attendance expectations to maintain consistent customer support and balanced workload.
• Coordinate with other teams or support groups to complete customer requests.
• Monitor team service levels and assist in workload distribution.
• Conduct team functional or business overview presentations during counterpart visits as required by management.
• Assist colleagues in responding to general customer inquiries.
• Handle specialized customer queries.
• Engage with global engineering groups to obtain information and direction from design and manufacturing engineers to ensure accurate and reliable product information.
• Coordinate with Design SFA and NPI engineers regarding PLM enhancements and process updates.
• Record and submit periodic or quarterly transaction records log sheets and trackers.
• Plan execute and manage workload and projects in coordination with line leaders.
• Support project meetings training sessions and workshops by actively contributing to discussions and driving engagement; communicate best practices and lessons learned.
• Use effective communication tools (e.g. flowcharts process flows diagrams) to convey product and process information and respond to queries.
• Generate reports based on team deliverables and present them to management and counterparts.
• Assist in communicating and collecting data for stakeholders across the organization.
• Escalate issues and provide recommendations to internal customers and stakeholders.
• Participate in business conference calls.
• Identify problems analyze trends and implement corrective and preventive actions using quality tools.
• Conduct peer reviews for GPDO (nonNPDI) process enhancements changes and monthly report releases.
• Complete personal development plans and implement agreed training and development activities.
• Identify team opportunities and challenges and provide recommendations to management and stakeholders to support decisionmaking.
• Work closely with counterparts and points of contact to identify process gaps and loopholes.
• Perform quality checks and provide feedback and recommendations to peers.
• Support quality improvement initiatives (e.g. Six Sigma 8D Quick Fix QMS).
• Introduce process improvements to GPDO nonNPDI processes (PLM SFA PhaseOut Sustaining Lessons Learned) and document approved changes in the Vertiv Documentation Library.
• Actively participate in team activities and initiatives.
• Perform other reasonable duties and projects as required.
• Serve as backup for similar or related functions to ensure business continuity.
• Act as a point of escalation for productspecific technical or procedural queries from peers and junior team members.
• Provide work direction and guidance to juniorlevel employees when needed.
• Conduct product process or functional training.
• Assist in creating training plans for new hires.
• Manage or handle at least one company platform or business unit initiative.
• Coordinate and collaborate with team members to complete assigned projects and programs.
• Participate in crossbusiness unit committees as a lead contributor.
• Train new hires and ensure readiness before independent work.

JOB REQUIREMENTS:

• Proficient in Power BI and Smartsheet (or similar tools) with demonstrated ability to develop dashboards
  analyze data trends and support decision-making through reporting and visualization. (Required)
• Proficient in data reporting and advanced spreadsheet modeling (eg. formulas pivot tables) with solid
  understanding of analytics concepts and the ability to independently analyze data identify trends and deliver actionable insights.
• 24 years of related experience in Product Lifecycle Management (PLM) engineering support or a similar
  function.
• Basic understanding of product lifecycle processes engineering workflows or
  manufacturing/quality/procurement interactions.
• Basic knowledge and experience on Bill of Materials Management and Item Creation on PLM systems product development production methods product lifecycle and Stage Gate process.
• Working knowledge and experience on Product Lifecycle Management systems (Oracle PD Cloud preferred) or similar enterprise systems.
• Knowledgeable in Oracle BOM structures and Oracle Item attributes is an advantage.
• Basic knowledge and exposure to Oracle EBS tools is an advantage.
• Awareness of MCAD concepts is desirable but not required.
• Good written and verbal communication skills with the ability to work in a team-oriented environment.
• Experience supporting meetings or workshops.
• Ability to manage multiple tasks with guidance and supervision in a fast-paced environment.
• Proficient in Microsoft Office tools (Excel PowerPoint Word).
• Strong attention to detail organization and willingness to learn.
• Ability to forecast completion dates and willingness to meet deadlines.
• Ability to communicate with individuals from a wide range of disciplines and backgrounds.
• Ability to effectively work independently and in a team environment.
• Ability to manage multiple projects effectively and efficiently.
• Ability to multi-task managing multiple priorities.
• Ability to work under pressure and tight commitment to deadlines and deliverables.
• Effective verbal and written communication
  

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: . . Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example