Project Manager Products and Solutions Engineering Senior Analyst

This role is responsible for developing and maintaining dashboards and various reports to support Global Product
Development Office Non-NPDI processes (Product Lifecycle Management Special Feature Authorization Phase-Out
Sustaining and Lessons Learned) providing clear visibility into KPI performance SLA metrics and operational trends. It
involves analyzing data identifying process gaps and delivering actionable insights to drive decision-making and
continuous improvement across Engineering and Operations. The position also supports process documentation system
enhancements and UAT for Oracle Product Development Cloud updates requiring strong analytical visualization and
cross-functional collaboration skills.

KRA 1: Functional Expertise
Definition: The core duty of the individual that
demonstrates and effectively applies depth and
breadth of knowledge and skill in a technical or
functional area in observable and measurable terms.
1. Develop maintain and enhance operational
dashboards and reporting tools supporting
SFA Phase-Out Sustaining Lessons
Learned and PLM processes.
2. Prepare and deliver analytical reports
highlighting trends insights and forecasts
for Engineering Operational and Business
Reviews.
3. Analyze high-level data and translate it into
actionable insights and recommendations to
support strategic decision-making.

Generate daily Change Order (CO) and SLA
performance reports providing accurate
analysis and executive-ready summaries.
5. Track key performance metrics and cycle
times to support continuous improvement
initiatives.
6. Contribute to the development and
implementation of PLM process
improvement initiatives.
7. Support process improvement efforts by
gathering data documenting current
workflows and maintaining process
documentation.
8. Assist in identifying process gaps
inefficiencies and cycle time delays within
PLM activities.
9. Monitor post-implementation performance
and report issues or risks following process
or system changes.
10. Support the maintenance and regular
updates of PLM job aids and standard
operating procedures (SOPs) including
quarterly revisions aligned with Oracle
Product Development Cloud releases.
11. Assist in user acceptance testing (UAT) of
PLM enhancements and quarterly system
updates within the Oracle Product
Development module.
12. Coordinate with cross-functional
stakeholders to ensure effective
communication and understanding of
process changes.
13. Actively participate in team discussions
providing observations and input on process
challenges and opportunities.

KRA 2: Customer Commitment
Definition: Value-adding activities to provide
insightful interface improved relationships and
committed partnership with and for the customers.
Successful delivery of this KRA is determined from
the perspective of the customer in relation to
business results.
1. Identifies customer needs through
communication and probing.
2. Creates solutions to customer problems.
Provide sound recommendations for their
queries. Provides resolutions for the first
time.
3. Assists customers in handling servicing
follow-up communication and closure of
issues.
4. Completes workload on time. Monitors if
transactions are processed in a timely
manner.
5. Implement error-proofing method to ensure
all transactions done are accurately.
6. Lead and initiate conferences calls
meetings and discussions with internal
customers (design engineers manufacturing
engineers SFA engineers project managers
Engineering leads)
7. Monitor and ensure teams adherence to
shift schedules and attendance expectations
to ensure consistent support to customers
and a balanced workload for peers.
8. Coordinates with other teams/support to
complete the request of customers.
9. Monitors team service level and assist in
workload distribution
10. Conducts team/functional/business
overview presentations during counterpart
visits as required by manager or director.
11. Assist colleagues in answering general
inquiries from customers
12. Handles specialized queries from customers

KRA 3: Internal Communication
Definition: Effective use of communication and
information sharing using the appropriate
channels/medium. Provides activities that allow
exchange and relay of opinions and insights
necessary in the conduct of business.
Personal CSAT
POC Meeting Participation
Stakeholders Feedback
On-Time and Accurate Turnover/Reports
Submission tracking documentation and
coordination
Team Meeting Participation
Knowledge sharing/training
10%
10%
Job Description
1. Engage with global engineering groups to
obtain information and direction from
design engineers and manufacturing
engineers as necessary to ensure reliable
and accurate product information.
2. Coordinate with Design/SFA/NPI engineers
regarding PLM enhancements and process
updates.
3. Records and submits periodic and/or
quarterly transaction records log sheets
and/or trackers.
4. Plans executes and manages own workload
and projects in cooperation with line
leaders.
5. Support the facilitation of project meetings
training sessions and workshops by actively
contributing to discussions and driving
engagement. Communicate best practices
lessons learned and key process and
product updates to ensure team alignment
and continuous improvement.
6. Uses effective communication tools like flow
charts process flows diagrams etc. to
effectively communicate products and
processes convey information and respond
to queries/requests coming from different
levels.
7. Generate reports based on team
deliverables and presents to management
and counterparts.
8. Assist in communicating and collecting data
for the team to different stakeholders in the
organization.
9. Escalates specific issues and provides
recommendations to internal customers and
stakeholders to address them.
10. Participates in business conference calls.

KRA 4: Continuous Improvement
Definition: An ongoing effort to improve products
services or processes and the integration of these
improvements to standard processes and protocols -
- can be applied in a micro (Individual improvement)
or macro (organization-wide) level.
1. Identifies problems analyzes trends and
implements corrective and preventive
actions using quality tools.
2. Conduct peer review to GPDO (non-NPDI)
process enhancements changes and release
of monthly reports.
Continuous Improvement Project Delivery
10%
Job Description
3. Completes personal individual development
plan and implements agreed
training/development activities.
4. Spearhead identifying team opportunities
and challenges. Provide sound
recommendations to management and/or
stakeholders by translating enhancing and
consolidating information into forms that
can be used for decision making of the top
management.
5. Works closely with counterparts/POCs to
identify loopholes and process gaps.
6. Performs quality checks and provides quality
feedback/recommendations to peers.
7. Support projects related to quality
improvement (such as 6-Sigma projects8D
Quick Fix QMS etc.)
8. Introduce process improvements to GPDO
Non-NPDI processes (PLM/SFA/PhaseOut
Sustaining Lessons Learned) and document
approved changes to work instructions in
Vertiv Documentation library.

KRA 5: Team Support and Development
Definition: Individual contribution to further team
effectiveness and development towards better
efficiency productivity support quality and quality
of work life.
1. Actively participates in team activities and
initiatives.
2. Fulfil other reasonable duties and projects
as required.
3. Serves as back-up for next level similar or
related function for business continuity.
4. Serves as point-of-escalation for productspecific
technical/procedural queries from
peers and junior members.
5. Provides work direction and guidance to
junior level peers and employees when
needed.
6. Conducts product/process/functional
training.
7. Assists in creating a training plan for new
hires.
8. Manages/handles at least 1
company/platform/business unit
project/initiative.
9. Coordinates and networks with other
members of the team to complete assigned
projects and programs.
10. Participates in cross-business unit
committees as a lead contributor.
11. Trains new hires and ensures that they have
sufficient knowledge and skills before going
live or performing their work
alone/independently.

REQUIREMENT
- Proficient in Power BI and Smartsheet (or similar tools) with demonstrated ability to develop dashboards
analyze data trends and support decision-making through reporting and visualization. (Required)
- Proficient in data reporting and advanced spreadsheet modeling (eg. formulas pivot tables) with solid
understanding of analytics concepts and the ability to independently analyze data identify trends and deliver
actionable insights.
- 24 years of related experience in Product Lifecycle Management (PLM) engineering support or a similar
function.
- Basic understanding of product lifecycle processes engineering workflows or
manufacturing/quality/procurement interactions.
- Basic knowledge and experience on Bill of Materials Management and Item Creation on PLM systems product
development production methods product lifecycle and Stage Gate process.
- Working knowledge and experience on Product Lifecycle Management systems (Oracle PD Cloud preferred) or
similar enterprise systems.
- Knowledgeable in Oracle BOM structures and Oracle Item attributes is an advantage.
- Basic knowledge and exposure to Oracle EBS tools is an advantage.
- Awareness of MCAD concepts is desirable but not required.
- Good written and verbal communication skills with the ability to work in a team-oriented environment.
- Experience supporting meetings or workshops.
- Ability to manage multiple tasks with guidance and supervision in a fast-paced environment.
- Proficient in Microsoft Office tools (Excel PowerPoint Word).
- Strong attention to detail organization and willingness to learn.
- Ability to forecast completion dates and willingness to meet deadlines.
- Ability to communicate with individuals from a wide range of disciplines and backgrounds.
- Ability to effectively work independently and in a team environment.
- Ability to manage multiple projects effectively and efficiently.
- Ability to multi-task managing multiple priorities.
- Ability to work under pressure and tight commitment to deadlines and deliverables.
- Effective verbal and written communication