Assistant Manager, Collections (Mandarin Speaking)

Get to Know the Team

The Collections team is a new team responsible for handling the recovery of repayment obligations post disbursal. We protect portfolios and keeping good relationships with customers/partners.

Get to Know the Role

• As the Team Leader for the MY & SG collection team youll foster client relationships manage loan commitments follow our policy and handle loan default inquiries.
• You will lead agents collaborate with external agencies aim to meet set OKRs and comply with standards. Youll pioneer new procedures boost collaboration and productivity.
• You will report to the Head of Lending Collections and be based in Petaling Jaya working onsite.

The Critical Tasks You Will Perform

• You will manage the daily operations of the MY and SG collections team ensuring efficient resolution of customer accounts promptly.
• You will develop and implement strategies to improve collections processes reduce bad debt and increase repayment rate.
• You will collaborate with multiple teams to resolve issues affecting collections performance.
• You will analyse data to identify trends opportunities and challenges and develop relevant recommendations.
• You will ensure internal and external compliance with regulatory requirements industry standards and company policies.
• You will manage budgets forecasts and resource allocation plans to support collections operations.

Qualifications :

What Essential Skills You Will Need

• You have 3 years of experience in a collections role.
• You have experienced in Corporate/SME banking Fintech or e-Commerce and have led a team of 8-15 collection agents.
• Knowledge about Corporate/SME banking credit and collection policies is necessary.
• You are a team player and be able to suggest innovations that Collections can adopt.
• You have curiosity for learning and able to implement process improvements.
• You have strong command in data storytelling and experience presenting insights to management.
• Proficiency spoken in Mandarin and English is required to support Mandarin-speaking interactions.
• No Accounting certificate like CPA is required.

Additional Information :

Life at Grab

We care about your well-being at Grab here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
• Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.

Remote Work :

No

Employment Type :

Full-time