SAP LeanIX

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What youll do

We are seeking aSeniorCustomer Success Managerwith a demonstratedtrack recordof successfullyretainingand growing their customer base. This critical role will work closely with all levels within LeanIX as well as key leaders at some of the biggest companies in the APJ will join our small but growing APJ team and have the opportunity to shape and influence our incredible growth story in APJ.

The ideal candidate will have a passion for IT/Digital Technology and be both customer-oriented and collaborative by nature. Customer Success Managers should have exceptional analytical consulting and advisory skills to support our customers in the best way possible as they are the first point of contact for their customer accounts in all aspects. You will take on end to end process responsibility for customer accounts in different lifecycle stages from onboarding to adoption expansion and renewal. Candidates should be willing and able to take on a wide range of daily responsibilities from data-driven analysis and execution to change management projects. This role will work in interdisciplinary functional areas closely with other teams not only within the Customer Success organization but also have the opportunity to collaborate with the global sales marketing and product development teams.

• Working withina great team supporting and motivating each other in a culture that welcomes feedback and failing fast while celebrating our successes.
• Take on full responsibility for 35-40 customers across Asia Pacific and Japan.
• Build and strengthen relationships with your customers to become their trusted advisor.
• Develop and expand your accounts by driving product adoption and increasing user base in customer accounts.
• Work with state-of-the-art Customer Success tools (Gainsight Salesforce) backed by a Customer Success Operations team.
• Add your style to a global and diverse Team LeanIX a fast-growing tech company and leader in the Enterprise Architecture category.
• Ensure a successful and robust onboarding experience for all new customers.
• Translate customer feedback into product requirements.

What you bring

• 7 of experience in an internationally operating consulting company with direct customer interaction in IT organizations or a customer-facing role in the B2B SaaS industry (or related business).
• Experience with IT Management IT Service Management or Enterprise Architecture domain is a plus.

• Experience in IT project management delivery and project methods is a plus.
• Ability and experience to structure and prioritise your work and the work of others.
• 1 year working knowledge with Customer Success tools e.g. Gainsight is a plus.
• Exceptional English language skills (written and spoken) especially technical vocabulary.
• Proficiency in Japanese is a plus. Please indicate your language skills in your CV.

LeanIX empowers organizations with transparency around their as-is IT landscape enabling them to visualize its interconnections assess its support of business capabilities and manage its continuous transformation. LeanIX is now an SAP company but this position is a permanent SAP Japan employee. Your application information will therefore be shared across SAP and LeanIX recruiting and hiring teams.

#LeanIX

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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AI Usage in the Recruitment Process

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Requisition ID: 452278 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid