Business Support Assistant

Agency

Dept of Health and Human Services

Division

Public Health

Job Classification Title

Accounting Clerk II (S)

Position Number

Grade

NC03

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and well-being of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.

Description of Work

The Business Support Assistant position provides paraprofessional accounting and business support services for the Vital Records unit within the Division of Public Health focusing on accurate accounts payable disbursement processing and frontcounter customer transactions.

This role processes vendor payments verifies and reconciles payment data maintains payment and records files and troubleshoots issues related to payments and accounts. Work includes collecting and reconciling fees issuing authorized records updating electronic and paper record systems and safeguarding confidential information in accordance with established policies and state laws.

The Business Support Assistant operates in a highvolume environment under general supervision meeting deadlines and escalating complex issues as needed to support efficient unit operations.


Key Duties Include:
- Process accounts payable and disbursements for General Accounting invoices including matching direct invoices to vendor accounts and verifying payment accuracy.

- Reconcile payment data using established formulas and basic analysis; document variances and resolve discrepancies with vendors and internal staff.

- Collect process and reconcile frontcounter fees in alignment with established financial controls; prepare daily receipts and balance logs.

- Review customer requests and supporting documentation; determine compliance with applicable policies and state laws before issuing authorized records.

- Enter update scan index and perform quality control on vital records in electronic and paper systems; maintain organized files and retention schedules.

- Maintain payment and records files; compile summaries and basic reports to support audits and internal reviews.

- Troubleshoot payment and account issues by reviewing transaction histories contacting vendors or program staff and documenting resolution steps.

- Process incoming and outgoing mail including document preparation distribution and secure handling of sensitive materials.

- Provide courteous professional customer service at the front counter; respond to routine inquiries and escalate nonroutine issues to supervisory staff.

- Track workload metrics and meet established deadlines to support consistent highquality business operations across the Vital Records unit.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $31200.00 - $53812.00

Recruitment Range: $31200.00 - $37142.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Proficient in processing accounts payable and disbursements for General Accounting invoices; matches direct/matching invoices to vendor accounts verifies payment accuracy reconciles payment data and maintains payment files.

• Advanced skills in collecting and reconciling frontcounter fees using established financial controls; prepares daily receipts balances logs and safeguards confidential customer and payment information.

• Experience entering updating scanning indexing and performing quality control on vital records across electronic and paper systems; maintains organized files and retention schedules to ensure complete and accurate records.

• Professional experience reviewing customer requests and supporting documentation for compliance with applicable policies and state laws; documents outcomes meets established deadlines and escalates nonroutine issues under general supervision.

• Documented track record troubleshooting payment and account discrepancies by applying workrelated formulas and basic analysis; compiles summaries and communicates resolutions to vendors and internal staff with courtesy and tact.

REPOST - Previous Applicants Do Not Need To Reapply To Be Considered For This Vacancy

The Posting Will Close At 11:59 P.M. The Night Before The End Date.

About the NC Division of Public Health (DPH):
The NC Division of Public Health works to promote and contribute to the highest possible level of health for the people of North Carolina. Our entire statewide system of public health has dedicated professionals who carry out our mission every day through a wide range of essential and activities touching the lives of everyone in our state.

About Vital Records:
N.C. Vital Records is part of the DHHS Division of Public partnership with county registers of deeds offices local health departments and birthing facilities throughout the state we are responsible for recording North Carolinas vital events. This includes responsibility for legally registering all births deaths fetal deaths marriages and divorces which occur in North Carolina; coding these events for statistical purposes; maintaining these records; and providing certified or uncertified copies to individuals researchers and public health programs.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees. Visit the website for State Benefits.

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employerthat embraces an Employment First philosophy which consists of complying with all federallaws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.

In accordance with the Governors Executive Order 303 our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.

• If multiple applications are submitted to an individual posting only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

• Applicantsmaybe subject to a criminal background check. All candidates selected for positions considered Positions of Trustwill besubject to a criminal background check.

• Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.

• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application.The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

• For a list of organizations that perform this specialized service please visit the NACES membership website at Credit Verification

  Degrees must be received from appropriately accredited institutions. Transcripts degree evaluations and cover letters may be uploaded with your application.

  Veterans and National Guard Preference

  • Applicants seeking Veterans Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.

  • Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.

  • Applicants who are former members of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.

  ADA Accommodations

  Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment DHHS will ensure that people with disabilities or known limitations covered by the PWFA are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.

  CONTACT INFORMATION

  If there are any questions about this posting please contact Talent Acquisition at. Resumes will not be accepted in lieu of completing this application.

  Minimum Education and Experience

  Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

  High school or General Educational Development (GED) diploma and one years of experience

  OR

  An equivalent combination of education and experience.

  EEO Statement

  The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

  Recruiter:

  Tresha Walker

  Email: