Renewal Strategist (Mekari Talenta) Jakarta

Mekari is Indonesias no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutionsincluding Mekari Jurnal Mekari Talenta Mekari Qontak and Mekari Flex we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10 years of journey we have reached over 1 Million platform users and were not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesias software standard.

Responsibilities:

• Manage the end-to-end product renewal and retention strategies for a dedicated portfolio of non-ICP clients.
• Design and execute massive renewal campaigns and educational webinars to keep clients engaged with Talentas ecosystem.
• Provide high-touch engagement for accounts within your portfolio to ensure they are well-nurtured and realize the full value of the product.
• Work closely with internal teams to create marketing initiatives that boost renewal rates and product stickiness.
• Continually gather insights from your client base and provide actionable input to the product team to improve the roadmap.
• Identify accounts that become not potential or show high churn risk and coordinate a seamless hand-over to the Account Management team.
• Handle all administrative duties including renewal emails quotations invoices and weekly performance reports.

Requirements:

• Bachelors degree from any major.
• Minimum 1 year of experience as an Account Executive Account Manager or related roles in a SaaS/Tech company.
• Proficient with corporate productivity and web presentation tools like Microsoft and G Suite.
• Comfortable and confident speaking to mid-level and senior executives.
• Excellent problem solving and analytical skills to manage client health.
• Able to multitask and demonstrate good time management when handling a large portfolio.
• Fluent in verbal and written English.
• Continuously updated with current business trends and SaaS industry developments.
• Able to work effectively under pressure to meet renewal targets.

What You Will Get:

1. Competitive salary daily allowance.
2. Premium private health insurance (outpatient inpatient maternity dental).
3. Early access to salary flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours with a hybrid work culture.
6. Annual and unpaid leaves from day 1 of join date unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to build impactful solutions with Indonesias no. 1 SaaS company.