Product Support Specialist

Product Support Specialist

Location
Nashville TN (HQ)

Compensation & Schedule
$26.00 - $34.00 Full-time 40hour work week (Weekend availability required)

About Us

Join the team behind the nations most iconic photobooths.

At Majestic Photobooth we create unforgettable photo experiences for brands venues and events across the country. Whether its a high-end brand activation in NYC or a neighborhood bar in Nashville our booths bring people together and make moments last.

The Role

The Product Support Specialist is responsible for keeping our photobooth product running smoothly in the field. Youll monitor live booth performance catch issues in real time and resolve them quickly to protect the guest experience. This role acts as the eye in the sky during eventssupporting field teams troubleshooting issues and stepping in to handle customer support when needed.

What Youll Own

• Real-time monitoring of all active booths to ensure uptime and performance
• Troubleshooting and resolving technical issues quickly and accurately
• Supporting field teams and customers during live events and escalations
• Logging tracking and documenting all issues for visibility and analysis
• Managing escalations and ensuring smooth handoffs across shifts
• Executing live booth updates and configuration changes during events

Ideal Candidate

• You stay calm and focused in fast-paced high-pressure situations
• You enjoy solving problems in real time and figuring things out quickly
• You communicate clearly and confidently especially during live issues
• Youre highly organized and detail-oriented with strong follow-through
• You take ownership and dont wait to be told what to do

Qualifications

Education

• High school diploma or equivalent required

Experience

• Experience in technical support operations or live event environments preferred
• Experience troubleshooting software hardware or connectivity issues is a plus

Skills

• Strong problem-solving and critical thinking skills
• Ability to multitask and prioritize in real time
• Clear verbal and written communication
• High attention to detail and process adherence

Tools & Software

• Familiarity with ticketing systems communication tools (Slack) and remote support tools
• Comfortable learning new systems and workflows quickly

Perks & Benefits

Why Work at Majestic

Were building the future of photoboothsfusing tech design and nostalgia to create unforgettable experiences at events and venues across the country.

At Majestic youll find a mission-driven team that values collaboration personal ownership and getting a little better every day. We move fast support each other and believe that even internal roles have the power to spark joy. If you thrive in organized chaos live by a good checklist and get energy from turning ideas into action and keeping things and people moving youll feel right at home here.

What we offer:

• Medical Dental & Vision Insurance
• 401k Plan
• Short & Long Term Disability
• Paid Parental Leave
• PTO Holidays
• Professional Development Opportunities
• Unlimited Photobooth Photo Sessions (of course! )

If youre excited about solving real-time technical issues supporting live event operations and keeping products running seamlessly wed love to meet you!

How We Work

At Majestic we believe in ownership continuous improvement and crafting joyful experiencesfor our clients and our team. We value:

• Progress over perfection (Better Every Day)
• Problem-solving at the source (Find the Root)
• A true ownership mindset (Own It)
• Positive energy in every interaction (Smiles Are Contagious)
• Unforgettable quality in everything we do (Make It Majestic)

If that sounds like a culture youd thrive in wed love to hear from you.

How to Apply

Next Steps

Ready to jump in and keep our booths running flawlessly in real time

Click Apply to submit your resume and a short note about why this opportunity excites you.

Bonus points if you include a short video (12 minutes max) introducing yourself and telling us:

• Why youre excited about this role
• What it means to you to make it majestic

Totally optional but we love putting faces to names.