Director of Business Development and Client Experience

DIRECTOR OF BUSINESS DEVELOPMENT AND CLIENT EXPERIENCE

POSITION SUMMARY

PJ Builders is hiring its first Director of Business Development & Client Experience a strategic leadership role built to transform how the company grows. This is not a transactional sales position. It is an executive-level function responsible for building the sales client experience and marketing infrastructure that will carry PJ Builders from $8M to $80M.

ABOUT THE COMPANY

PJ Builders is hiring its first Director of Business Development & Client Experience a strategic leadership role built to transform how the company grows. This is not a transactional sales position. It is an executive-level function responsible for building the sales client experience and marketing infrastructure that will carry PJ Builders from $8M to $80M.

Four forces make this hire urgent:

The construction team has 2 capacity growth is gated by sales and relationships not execution.

Pete Olson currently owns all sales. This role frees him to lead strategy partnerships and culture.

Park City is positioned for a surge in luxury construction demand ahead of the 2034 Olympics a narrow window to capture market share.

PJ Builders has strong brand equity and zero formal sales or marketing infrastructure. The right leader professionalizes the machine.

OBJECTIVES

• Own the full sales cycle from first contact to signed contract
• Build and manage referral networks with architects interior designers and real estate advisors
• Manage the CRM pipeline (HubSpot) with full visibility into opportunity forecast
• Qualify opportunities to protect team capacity and focus on the right clients
• Lead discovery and early budget conversations with high-net-worth clients
• Design and deliver a best-in-class luxury client journey
• Establish communication standards and touchpoints that build deep trust
• Partner with Project Managers for a seamless pre-construction handoff
• Create repeatable high-touch experience processes
• Monitor client satisfaction and proactively resolve friction
• Own brand messaging and luxury positioning
• Guide website photography and project storytelling

COMPETENCIES

• Relationship Builder proven ability to develop trust with high-net-worth clients and referral partners over long sales cycles
• Strategic Systems Thinker builds scalable sales and marketing processes; doesnt just close deals
• Luxury Brand Ambassador deep appreciation for design craftsmanship and the nuance of the ultra-premium client experience
• Executive Communicator strong emotional intelligence; comfortable partnering directly with ownership and leading cross-functional alignment

EDUCATION AND EXPERIENCE
715 years in luxury residential construction architecture design real estate or a high-end service industry
Demonstrated track record building referral networks and managing long-cycle relationships with high-net-worth clients
Experience building or managing CRM systems (HubSpot preferred)

Compensation

Base salary $13000 - 155000

Total Comp $0

PHYSICAL REQUIREMENTS
Ability to sit stand and work at a computer for extended periods
Ability to attend in-person meetings client site visits and industry events
Occasional travel as required for client and partner meetings

COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce PJ Builders recognizes that a diverse staff reflective of our community is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race color religion age national origin gender gender identity sexual orientation or disability and actively foster inclusion in all forms both within our company and across interactions with clients candidates and partners.

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