NAM Services Business Process Manager Customer ServiceSales, Component Overhaul & Repairs

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite NAM Services Business Process Manager - Customer Service/Sales Component Overhaul & Repairs in New Castle DE US were looking for

Your future role

Take on a new challenge and apply your expertise in business process management customer service and digital tools in a new cutting-edge field. Youll work alongside collaborative and driven teammates.
Youll play a pivotal role in enhancing operational efficiency and digital adoption across key platforms ensuring alignment with company policies and standards. Day-to-day youll work closely with teams across the business (Strategy Marketing Sales and Customer Service) provide technical support and training to Key Users and lead process improvement initiativesand much more.

Well look to you for:

• Driving digital adoption of e-commerce platforms such as Parts 360 Customer Service Cockpit and StationOne.

• Ensuring the correct usage of required systems and adherence to processes from a systems perspective.

• Maintaining accurate and complete data including data from other functions and streams.

• Performing system management tasks such as IDOC errors management and COGI errors management.

• Leading root cause analysis and implementing corrective actions for process data system and tool issues.

• Identifying improvement opportunities defining actions and ensuring achievement of targeted improvements.

• Providing technical support and training to Key Users on processes data systems and tools.

• Supporting user access reviews and authorizations in line with internal control rules.

• Actively participating in the regional Key User expert network and sharing best practices and improvements.

• Coordinating system configuration changes testing tool changes and leading deployment of new tools while ensuring effective change management.

All about you

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead weve listed some that we think will help you succeed and grow in this role:

• Degree in a related field (Bachelors degree mandatory Masters degree desirable).

• Experience or understanding of Alstom systems/tools in assigned stream(s).

• Knowledge of solving complex system process problems and driving process improvements.

• Familiarity with digital adoption of e-commerce platforms and operational metrics/KPIs.

• Strong written and verbal communication skills.

• Strong analytical and problem-solving skills.

• Drive to learn and master new technologies and techniques.

• Proven leadership and influencing skills.

• Ability to effectively train others and provide technical support.

• Ability to work in ambiguous and challenging situations meet deadlines and manage risk and uncertainty.

Things youll enjoy

Join us on a life-long transformative journey the rail industry is here to stay so you can grow and develop new skills and experiences throughout your career. Youll also:

• Collaborate with transverse teams and helpful colleagues

• Work with cutting-edge digital platforms like Parts 360 Customer Service Cockpit and StationOne to drive operational excellence and digital adoption.

• Progress towards becoming a subject matter expert in business process management leading systems and process improvements and driving impactful change across global operations.

• Utilise our inclusive and innovation-driven working environment where your leadership adaptability and continuous learning mindset are celebrated and nurtured.

• Contribute to innovative projects

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development through award-winning learning

You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!

Important to note

As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.