Learning & Development Sr. Manager Operations

DSV - Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging re-packaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Florence 2505 Ted Bushelman Blvd.

Division:Solutions
Job Posting Title: Learning & Development Sr. Manager - Operations
Time Type: Full Time

Position Summary

The Learning & Development (L&D) Manager Operations is responsible for designing developing implementing and administering comprehensive training and development programs across the exempt and non-exempt workforce within North American Contract Logistics. This role ensures non-exempt teams are equipped with the skills knowledge and certifications required to safely efficiently and consistently execute core distribution center functions. While also ensuring exempt leaders are effectively onboarded developed and positioned for career progression.

Travel: Frequent travel across the distribution network (2550%)

Reporting to the Director Center of Excellence this role serves as a critical enabler of operational excellence by creating scalable standardized learning solutions that drive performance compliance and continuous improvement across all facilities.

Key Responsibilities

Training Strategy & Program Development

• Design and execute a network-wide learning strategy aligned with operational standards productivity targets safety requirements and customer expectations.
• Develop structured training roadmaps for all operations roles including hourly associates team leads supervisors and managers.
• Identify capability gaps through performance metrics audits incident trends and leadership input.
• Partner with the Center of Excellence and Operations leaders to align training programs with standard work best practices and continuous improvement initiatives.
• Support network Launch activities through training processes standards and human capital.

Content Design & Delivery

• Create and maintain standardized training content including:
• SOP- and standard workbased training modules
• Instructor-led and train-the-trainer programs
• E-learning and blended learning solutions
• Job instruction breakdowns work instructions and visual aids
• Milestone-based career development activities
• Ensure all content reflects best practices in:
• Warehouse operations (receiving putaway picking packing shipping)
• Inventory accuracy and cycle counting
• Material handling equipment and automation
• Safety OSHA compliance and quality standards
• Continuous improvement best practices
• Collaborate with operational subject matter experts to ensure content is practical current and scalable.

Training Administration & Governance

• Own administration of the Learning Management System (LMS) including course assignment completion tracking reporting and compliance visibility.
• Establish consistent onboarding certification recertification and refresher training processes across the network.
• Maintain training documentation version control and audit readiness in partnership with Safety Quality and HR teams.
• Support customer regulatory and internal audits related to training and competency.

Network Deployment & Support

• Partner with site leaders to deploy training programs while balancing operational demands.
• Coach supervisors and site trainers on facilitation skills and adult learning methodologies.
• Support new customer launches site start-ups expansions and process changes with tailored training plans and on-site resource planning.
• Conduct site visits to assess training effectiveness and reinforce standards.

Measurement & Continuous Improvement

• Define and track training effectiveness metrics including time-to-productivity safety outcomes quality performance and engagement.
• Use data-driven insights to continuously refine training programs and delivery methods.
• Benchmark industry best practices and incorporate innovation into the learning roadmap.

Key Performance Indicators (KPIs)

• Training completion and certification compliance
• Reduced time-to-productivity for new hires
• Safety and quality improvements tied to training initiatives
• Consistency of operational execution across sites
• Audit readiness and accuracy of training records

Required Qualifications

• Bachelors degree in Education Human Resources Business Supply Chain or a related field (or equivalent experience)
• 58 years of Learning & Development experience in warehousing distribution manufacturing or similar operational environments
• Demonstrated experience designing and implementing end-to-end training programs
• Strong understanding of warehouse operations and frontline execution
• Experience administering and managing an LMS
• Ability to influence and lead through collaboration rather than authority
• Willingness to travel across a multi-site distribution network

Preferred Qualifications

• Experience working in a Center of Excellence or shared services model
• Background in lean continuous improvement or operational excellence methodologies
• Experience supporting WMS implementations automation or operational transformation
• Safety or quality training expertise
• Instructional design or adult learning certification

Critical Success Factors

• Strong operational credibility with frontline teams and leaders
• Ability to translate complex processes into clear executable training
• Highly organized with strong program and stakeholder management skills
• Comfortable operating in fast-paced multi-site environments
• Results-driven with a focus on measurable operational impact

For this position the expected base pay range is $133000.00 $160000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.DSV Global transport and logisticsWorking at DSV means playing in a different a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our close to 160000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.Start here. Go anywhereVisit and follow us on LinkedIn and Facebook.