Manager Customer Solutions, Strategic Accounts
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
At Amazon Web Services (AWS) we help our customers build the future with the latest cloud technology. As a leader championing customers in the Customer Solutions Management organization you will lead a team that is responsible for guiding and advancing AWS customers along their multi-year journey to the cloud. You will recruit develop and support a group of highly talented individuals that are obsessed with our customers success. Using your experience you will work with your team sales and other leaders across AWS to drive strategy accelerate customers journey to the cloud improve customer engagement drive adoption and expansion of customers footprint on AWS solve problems and foster the rapid growth of the organization.
The Customer Solutions Management role is a function that owns our customers journey specifically through migrations and of customers workloads that establishes the core AWS solution which is the foundation of modernization and addition to migrations the CSM will drive the adoption go live and ensure we are continuing to provide value as we increase retention and expand the customers footprint on AWS. The team guides our customers through the technology operational educational and governance aspects of a successful AWS cloud journey. They interface with customer and AWS leadership driving collaboration between other core account groups.
In this role leading our Strategic account CSMs you will be technically capable and credible in your own right ready to dive deep into workload adoption patterns as well as effective in shaping the customer journey and skills of your team. You must enjoy and have a track record of collaborating with product management and engineering teams to influence product and service direction. You enjoy guiding teams to scale their knowledge through others and through the development of repeatable adoption patterns. You will help team members ramp-up on AWS as well as develop speaking writing presentation and executive interaction skills. You will need to be adept at interacting communicating and partnering with other departments within AWS such as our sales services marketing and professional services as well as representing your team to executive management.
Other qualities we are looking for:
In this role you will love what you do and instinctively know how to make work fun. You will be dynamic and creative and willing to take on any challenge and make a big impact.
Enjoy developing talent to achieve great things. You will have a passion for educating training and enabling cloud adoption experts for a diverse and challenging set of Strategic customers. We love people who innovate use data to make decisions and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and love contributing to a shared goal.
Have a strong obsession on customer success and successful cloud adoptions. The ideal candidate will have past experience working with customers or similar role and leading all aspect of successful cloud adoption and expansion.
Key job responsibilities
- As a key member of the customer account teams ensure success and growth in our customers cloud journey.
- Hire on-board train and develop new Customer Solutions Managers from internal and external sources.
- You will own the needs of your team set and measure goals coach and mentor employees and contribute to the overall evolution of the technical delivery function.
- Coach Customer Solutions Managers in the skills needed to successfully lead teams manage cadence and have the wherewithal to help our customers work backwards.
- Guide and motivate the development of whitepapers data sheets and other high-value customer facing guidance and best practices.
- Build deep relationships with decision makers within customer accounts to enable them to be Cloud advocates.
- Act as a conduit and liaison between customers service engineering teams and support.
About the team
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- 5 years of team leadership hiring and development experience
- 7 years of senior customer facing role experience
- Experience demonstrating technical breadth in AWS and/or cloud fundamentals
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Customer Solutions Management role is a function that owns our customers journey specifically through migrations and of customers workloads that establishes the core AWS solution which is the foundation of modernization and addition to migrations the CSM will drive the adoption go live and ensure we are continuing to provide value as we increase retention and expand the customers footprint on AWS. The team guides our customers through the technology operational educational and governance aspects of a successful AWS cloud journey. They interface with customer and AWS leadership driving collaboration between other core account groups.
In this role leading our Strategic account CSMs you will be technically capable and credible in your own right ready to dive deep into workload adoption patterns as well as effective in shaping the customer journey and skills of your team. You must enjoy and have a track record of collaborating with product management and engineering teams to influence product and service direction. You enjoy guiding teams to scale their knowledge through others and through the development of repeatable adoption patterns. You will help team members ramp-up on AWS as well as develop speaking writing presentation and executive interaction skills. You will need to be adept at interacting communicating and partnering with other departments within AWS such as our sales services marketing and professional services as well as representing your team to executive management.
Other qualities we are looking for:
In this role you will love what you do and instinctively know how to make work fun. You will be dynamic and creative and willing to take on any challenge and make a big impact.
Enjoy developing talent to achieve great things. You will have a passion for educating training and enabling cloud adoption experts for a diverse and challenging set of Strategic customers. We love people who innovate use data to make decisions and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and love contributing to a shared goal.
Have a strong obsession on customer success and successful cloud adoptions. The ideal candidate will have past experience working with customers or similar role and leading all aspect of successful cloud adoption and expansion.
Key job responsibilities
- As a key member of the customer account teams ensure success and growth in our customers cloud journey.
- Hire on-board train and develop new Customer Solutions Managers from internal and external sources.
- You will own the needs of your team set and measure goals coach and mentor employees and contribute to the overall evolution of the technical delivery function.
- Coach Customer Solutions Managers in the skills needed to successfully lead teams manage cadence and have the wherewithal to help our customers work backwards.
- Guide and motivate the development of whitepapers data sheets and other high-value customer facing guidance and best practices.
- Build deep relationships with decision makers within customer accounts to enable them to be Cloud advocates.
- Act as a conduit and liaison between customers service engineering teams and support.
About the team
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- 5 years of team leadership hiring and development experience
- 7 years of senior customer facing role experience
- Experience demonstrating technical breadth in AWS and/or cloud fundamentals
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA East Palo Alto - 194300.00 - 262800.00 USD annually
USA CA Mountain View - 194300.00 - 262800.00 USD annually
USA CA San Francisco - 194300.00 - 262800.00 USD annually
Required Experience:
Manager
About Company
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