IT Support Specialist AI Trainer

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco our investors include Benchmark General Catalyst Peter Thiel Adam DAngelo Larry Summers and Jack Dorsey.

Position: IT & Back Office Expert
Type: Contract
Compensation: $35$75/hour
Location: Remote

Role Responsibilities

• Design realistic end-to-end support workflows for IT and back-office operations.
• Grade agent performance in handling complex scenarios across IT support customer support HR operations and facilities.
• Build challenging scenarios in IT support like helpdesk triage access provisioning and device setup.
• Develop scenarios for customer support including ticket triage and escalation routing.
• Create HR operations scenarios such as PTO inquiries and benefits enrollment.
• Work independently on long sessions of focus to improve AI model performance.

Qualifications

Must-Have

• 3 years in IT helpdesk customer support HR operations or admin/facilities support.
• Working fluency in at least two of: ticket triage (ServiceNow Jira Zendesk) access management and SSO HR systems (Workday BambooHR).
• Comfortable with support artifacts: tickets runbooks escalation memos KB articles HR case notes.
• Clear written communication; articulate reasoning and decisions step by step.
• Drawn to long-horizon challenging problem sets.

Compensation & Legal

• Hourly contractor
• Strong contributors promoted based on task quality and throughput.

Application Process (Takes 2030 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information please check:
• For any help or support reach out to:

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.