Quality Assurance Specialist NHDC

Northside Hospital

Job Location:

Gainesville, FL - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

Northside Hospital is award-winning state-of-the-art and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Responsibilities

Responsible for reviewing accuracy and customer service level of scheduling and clinical phone calls through call center technology based upon practice documented protocols and policies. Must conduct discovery on issues and report on trends in errors and customer service while also helping to advise on ways to decrease errors.

Qualifications

REQUIRED:

Bachelors degree (four-year college or university)
Two (2) years of medical experience
One (1) year in customer service or call center role.

PREFERRED:

Demonstrated problem-solving and data analytics skills.
Demonstrated knowledge and skill in the utilization of computer applications. Specifically Microsoft Excel
Demonstrated organizational and communication/customer service skills.
Demonstrated knowledge of medical terminology based upon experience
Skills in Avaya call center technology and Allscripts PM/EMR
Experience with call center scheduling.
Knowledge of physician office workflow.
Knowledge of SQL database and coding
Clinical experience to assist with reviewing of clinical calls.

Work Hours:

8-5

Weekend Requirements:

On-Call Requirements:

Required Experience:

OverviewNorthside Hospital is award-winning state-of-the-art and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a ...