Customer Support Specialist AI Trainer
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco our investors include Benchmark General Catalyst Peter Thiel Adam DAngelo Larry Summers and Jack Dorsey.
Position: Customer Support Expert
Type: Contract
Compensation: $40$55/hour
Location: Remote
Role Responsibilities
- Build long-horizon support tasks with deterministic rubrics to evaluate agent performance.
- Develop scenarios for Tier 1 handling with known correct answers and macro selection.
- Manage exceptions and refunds using defined policies and escalation routing.
- Create Content ops tasks with accurate KB articles and step counts.
- Work independently and asynchronously to improve task quality and throughput.
Qualifications
Must-Have
- 2 years in customer support or CX ops in B2B SaaS marketplace or e-commerce.
- Expertise in Zendesk Intercom Freshdesk Front macro and automation design or KB authoring.
- Proficient in reading and producing support artifacts like ticket responses and macros.
- Clear written communication skills to articulate reasoning and encode it into deterministic rubrics.
Compensation & Legal
- Hourly contractor
- Paid weekly via Stripe Connect
Application Process (Takes 2030 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information please check:
- For any help or support reach out to:
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
#hiringmercor
