Senior Manager – Real Estate Technology Infrastructure Operations

When you join Hines you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies as well as recognition as one of U.S. News & World Reports Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Leveraging an AI-first approach the Senior Manager Real Estate Infrastructure Operations supports the design delivery and ongoing operation of technology infrastructure solutions across our property portfolio including new developments acquisitions and management services assignments. This role serves as a technical authority for architecture decisions and functions as a central coordination point between multiple internal teams and external vendors. The position balances executing established standards and procedures to deliver structured project support and operational escalation ownership to ensure infrastructure platforms are secure resilient and aligned with business needs. The Senior Associate will develop and lead a team of infra operations personnel augmented by localized technology partners to deliver and support solutions at scale.

• Own the design validation and enforcement of enterprise network and infrastructure standards across corporate and property environments including wireless switching firewalls and site connectivity.
• Lifecycle Oversight: Lead the end-to-end deployment of technology infrastructure for new developments and major capital improvement projects.
• Lead infrastructure architecture scope for new property onboardings acquisitions and management services engagements including ISP strategy circuit selection and technology transitions.
• Evaluate vendor proposals quotes licensing models and support options; develop comparison materials and provide cost-risk tradeoff analysis to support leadership decision-making.
• Coordinate with vendors integrators and service providers to manage lead times escalations and delivery risks across active deployments.
• Review low-voltage drawings technical specifications and as-built documentation to ensure alignment with architectural standards and operational requirements.
• Perform and coordinate advanced troubleshooting configuration changes firmware updates and device reviews using secure remote access tooling.
• Provide real-time technical guidance to construction and project teams to resolve field constraints sequencing issues and scope gaps without impacting delivery timelines.
• Cross-Functional Liaison: Act as a technical lead between Technology Management Services Engineering and Construction teams.
• Serve as the escalation point for complex or high-impact infrastructure and network issues requiring architectural judgment beyond standard support procedures.
• Incorporate security and risk considerations into infrastructure architecture decisions including firewall design redundancy models failover strategies and secure remote administration.
• Compliance & Risk: Ensure all OT deployments comply with local regulations and company cybersecurity policies.
• Support infrastructure requirements for physical security systems building automation systems and other safety-critical environments.
• Maintain portfolio-level visibility of infrastructure deployments site readiness remediation efforts and transition status using enterprise service and project management tools.
• Ensure complete and accurate documentation inventories and configuration records are maintained to support audits investigations incident response and ongoing operations.
• Other duties and responsibilities as assigned.

Minimum Requirements include:

• Bachelors degree in MIS Computer Science or a related field from an accredited institution preferred or equivalent years of direct experience required

• Professional Experience: 1214 years of experience in OT infrastructure specifically within the real estate or construction sectors.

• Significant experience in enterprise infrastructure network architecture or technology operations supporting distributed environments.

• Practical experience leveraging AI tooling to realize insight and efficiency.

• Demonstrated experience designing and supporting enterprise network and wireless architectures including firewalls VPNs redundancy and failover models.

• Experience supporting construction projects property portfolios or multi-site environments with active renovations and transitions preferred.

• Experience serving as an escalation point for complex infrastructure incidents and driving remediation strategies in high-impact scenarios.

• Strong working knowledge of vendor and ISP coordination technical oversight and commercial evaluation.

• Project Management: Proficiency with tools like Procore Bluebeam Revu Jira or Smartsheet is a plus.

• Clear written and verbal communication skills with the ability to translate technical concepts for non-technical audiences.

• Ability and willingness to provide hands-on technical support when required while maintaining strong ownership accountability and communication practices.

• Proven ability to operate effectively in ambiguous fast-paced and high-pressure environments with cross-functional stakeholders.

• Strong working knowledge of OT/IT networking inc. converged networks and typical connected building systems (i.e. BAS BMS ACS CCTV)

• Base competency of modern building systems & smart infrastructure

• Strong working knowledge of wireless technologies (i.e. DAS managed Wi-Fi) preferred

• Strong working knowledge of OT/IT cybersecurity frameworks principles and strategies

• Network/communications certifications (i.e. CCNP CCIE CWNA) preferred

• Strong cross-functional leadership and project management/stakeholder management

• Proficiency with tools like Procore Bluebeam Revu Jira or Smartsheet is a plus.

• Most duties shall be performed in an office setting at Hines HQ office in Houston

• The nature of this role will require occasional work outside of Houston business hours to support escalations or critical activities in other regions.

• Domestic and international travel will be required periodically (less than 10% of the time) in support of key projects or sites. Travel assignments to certain sites may include requirements to wear provided personal protective equipment (PPE) and may include activities performed in a non-office environment including outdoors.

At Hines we strive for excellence as a leading global real estate investment manager driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living office retail mixed-use logistics and life science projects all designed to enhance value connection and inspiration. Our strategic approach integrates local expertise with global knowledge taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices we recognize that the true driving force behind Hines success is our 5000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people offering comprehensive training competitive compensation robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team we cultivate an inclusive environment where everyone including our clients can thrive.

Hines is proud to be named to Fast Companys prestigious annual list of the Worlds Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31 2023.

We are an equal opportunity employer and support workforce diversity.

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