Senior Staff Product Manager

Are you ready to unlock intelligence

If you dont think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - were looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.

Kong is building the future of AI connectivity empowering developers to connect secure and scale their applications with speed and intelligence. We are hiring a Product Manager Billing to lead the product and systems work behind how Konnect makes money: entitlements metering checkout invoicing provisioning and the enterprise and marketplace motions that surround them.

In this role you are the product owner of Konnects commercial operating layer: the systems that translate what Sales sells and what customers use into what ends up on an invoice. That means plan and entitlement design the usage metering pipeline self-serve checkout and subscription lifecycle customer organization and billing admin experiences enterprise billing workflows (CPQ sync custom contracts) and cloud marketplace billing. You will work hand-in-hand with Product Growth Pricing & Packaging Finance GTM Sales and Engineering.

This role reports to the VP of Growth and sits at the intersection of two multi-year transformations: Kongs move from a single-product API gateway company into a multi-product enterprise and Monetizations company-wide overhaul of pricing and packaging. The Billing Provisioning and Fulfillment program has historically been manual and relationship-driven. Your job is to turn it into a product so Sales can sell more Finance can bill more accurately and customers get an experience that matches the quality of what they are paying for.

What Youll Own

• Platform Vision: Set a multi-year direction for how Konnect prices meters entitles and invoices. Decide what becomes shared platform capability versus what stays feature-specific and sequence delivery so near-term work lands without creating long-term drag.

• Unified Entitlements: Build the entitlements model that determines what every customer can access within Konnect. Make entitlements a first-class concept that is consistently defined in contracts enforced in-product honored by provisioning and reflected in billing.

• Pricing & Packaging Delivery: Act as the product and systems counterpart to Monetization. Translate pricing and packaging decisions into production reality: configuring plans reshaping metering updating contracts coordinating customer migrations and making sure a rollout doesnt disrupt existing revenue.

• Metering & Usage Visibility: Run the event pipeline aggregation layer and reporting experiences that show customers what they consumed and what they are being charged. Hold a financial-grade bar on accuracy auditability and reconcilability.

• Checkout & Subscription Lifecycle: Own how customers self-serve onto a plan change plans renew lapse and recover. That covers plan discovery checkout the underlying payments integration subscription state retries and dunning and the admin surfaces where customers manage their own billing.

• Enterprise & Marketplace Motions: Connect Kongs enterprise sales and channel motions to the billing stack: CPQ-to-entitlement sync bespoke contract handling invoice-based billing and marketplace billing across AWS GCP and Azure as we expand our presence there.

• Fulfillment Automation: Replace todays manual high-touch provisioning and fulfillment processes with productized automated workflows. This includes migrating off our current metering and billing system onto a target stack that supports the new pricing and packaging framework.

• Outcomes & Measurement: Define the health metrics for the domain including net revenue retention billing-driven churn invoice dispute rate collections aging and billing support ticket load. Use them to set priorities and hold the team accountable for results.

Youll Thrive in This Role If You

• Have at least 8 years of product management experience in SaaS with 2 or more spent directly in a billing monetization or pricing domain.

• Can reason about the moving parts of a billing stack well enough to co-design the architecture with your engineering partner.

• Have carried a pricing or packaging change from proposal through to production including financial modeling plan configuration grandfathering logic migrations sales enablement and customer communication.

• Have built or scaled consumption-based monetization and understand the tradeoffs between simplicity accuracy and customer trust when metering drives the invoice.

• Pull your own numbers when you need them (SQL Snowflake Hex or equivalent) and use data to set priorities rather than to decorate decisions already made.

• Have worked directly with Stripe or a metered billing platform (Metronome Orb OpenMeter) not through an engineer.

• Hold billing surfaces (plan pages checkouts invoices usage dashboards) to the same design standard as the rest of the product.

• Have worked in or adjacent to API infrastructure or developer-platform products and are comfortable with the technical context that comes with that territory.

• Independently define and execute the long-term vision to bring billing fulfillment and provisioning to best-in-class for the companys success.

• Bonus: You have led an end-to-end pricing transformation or stood up a billing system from 0 to 1. You have shipped cloud marketplace integrations (AWS GCP Azure) or Salesforce CPQ billing integrations. You use LLMs and coding agents as part of your day-to-day PM workflow.

• #LI-LR1

About Kong:

Kong Inc. a leading developer of API and AI connectivity technologies is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike Kongs unified API and AI platform Kong Konnect enables organizations to secure manage accelerate govern and monetize the flow of intelligence across APIs and AI models. For more information visit .

Required Experience:

Staff IC