IT Support Specialist

Overview:

Contribute to Sterling Steel safely producing high quality products at the lowest cost by

Providing IT support to Manager and all network users.

Responsibilities & Duties:

• Provide IT support to all network users (Employees Managers and Contractors)
• Attend to issues in person for end users in office and mills
• Respond timely to questions sent via email or phone
• Install and maintain programs and updates
• Troubleshoot Windows network hardware and any other IT-related issues
• Setup configure and maintain computers laptops printers and other IT equipment
• Manage user accounts access and permissions
• Maintain IT inventory
• Conduct basic IT training for end users
• Create and delete user accounts according to policies
• Communicate professionally with employees Corporate IT Contractors and Vendors
• Participate in quarterly inventory
• Assist contractors with use of company networks software and hardware
• Contact service vendors to schedule required service
• Assist IT Manager with projects/initiatives as needed
• Respond to internal and external audit request
• Continually expand knowledge of SSC its departments and the steel business
• Provide off-hours technical support as needed
• Cover some IT Manager job duties during planned and unplanned absences

• Report to work as scheduled
• Follow all related SJPs
• Adhere to all Policies
• Comply with all SSC Safety rules
• Familiarize self with SSC Admin Offices Rod Mill & Melt Shop in order to safely travel independently to any area when required

• All other duties as assigned

Experience/Education/Skill/Knowledge:

• 3 years of related experience including troubleshooting hardware and software issues
• Prior work in heavy industrial setting helpful
• Degree or Certificate in computer science field preferred

• Willing and able to learn quickly retain and apply new information
• Possess Training skills to work with employees are all areas of the workforce
• Proven ability to organize and manage multiple projects simultaneously

• Enthusiastic and self-motivated approach to work
• Positive outgoing customer-service oriented personality
• Ability to effectively read write understand and otherwise communicate in English

• Strong knowledge of Microsoft products including Windows and Office products networking and PC hardware required

Physical Demands:

• Mobility to move to any area of Rod Mill and Melt Shop and administrative offices including safely traversing up and down stairs
• Spending approximately 30% of time in extreme hot and cold temperatures wearing required PPE
• Able to sit for long periods of time in office setting
• Dexterity to type on keyboard and operate necessary tools/machinery
• Lift up to 50 pounds occasionally

Tool/Machines/Equipment Used:

• Computer
• Phone
• Copier/Scanner
• Printer

QMS Requirements

• Learn and follow Company Quality Policy & Mission Statement
• Initiate action to prevent the occurrence of any nonconformity related to product process and the system.
• Identify and record any problems relating to the product process and the quality system.
• Initiate recommend or provide solutions through designated channels.
• Verify the implementation of solutions.
• Control further processing delivery or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.