IT Support Specialist (On-site)

Position Summary:

The IT Support Specialist 1 provides entry level technical support for the organizations IT systems hardware software and network related issues. This role responds to Help Desk requests assists users with troubleshooting basic technical problems and supports the setup and maintenance of computers printers mobile devices and other technological equipment. The position works under direct supervision while developing foundational knowledge of the companys IT infrastructure systems and support processes.

Primary Duties & Responsibilities:

• Monitor and respond to Help Desk tickets emails and phone calls for basic technical support needs
• Install set up and maintain desktops laptops printers mobile devices and other related hardware
• Assist users with password resets email issues software access printer issues and basic troubleshooting
• Support software installations system updates and equipment setup
• Escalate complex technical issues to higher level IT staff as needed
• Assist with troubleshooting hardware software network and connectivity problems
• Maintain inventory of IT equipment supplies and replacement parts
• Support data backup activities and routine system maintenance tasks
• Document support requests troubleshooting steps and resolutions in the Help Desk system
• Assist with employee onboarding and offboarding activities related to computer setup and access
• Maintain work area organization and support IT equipment organization and storage
• Follow company IT policies procedures and security practices
• Perform other duties as assigned

Required Skills:

• Basic troubleshooting skills related to hardware software printers and mobile devices
• Basic understanding of Microsoft Office products Windows operating systems and email systems
• Ability to learn and apply technical concepts and troubleshooting processes
• Strong communication and customer service skills
• Strong attention to detail and ability to follow instructions
• Basic organizational and time management skills
• Ability to work independently and as part of a team
• Ability to document issues and resolutions clearly and accurately
• Familiarity with Help Desk ticketing systems is a plus
• Excellent verbal and written communication skills are required. Must have the ability to interface effectively with all levels of stake-holders.
• Ability to multi-task
• Must be detail oriented organized and resourceful
• Must thrive in a diverse and fast paced team environment
• Must possess and demonstrate a commitment with a drive initiative and energy to continually improve and enhance the IT organization.

Required Experience:

• 1- 2 years of experience in an IT Help Desk Desktop Support or customer service role preferred
• Prior experience working with computers printers or basic office technology preferred
• Manufacturing environment experience is preferred.
• Experience in ITAR compliance environment is preferred.

Required Education:

• Education can be substituted with adequate relevant experience or certification
• High school diploma or GED required
• Associates degree in Information Technology Computer Science or a related field preferred
• Equivalent work experience will be considered

Physical Demands & Working Condition:

The physical demands described here are representative of those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

• Work is performed in an office environment with frequent use of computers and other standard office equipment. Occasional visits to the production floor are required which may involve exposure to heavy machinery noise and other typical manufacturing conditions
• Daily duties require:
  • Frequent sitting typing and viewing a computer screen
  • Occasional standing walking bending reaching and manipulating hand tools
  • Ability to occasionally lift carry or push items up to 35 lbs.
  • On-site consistent and reliable attendance on the assigned shift

Business Profile:

PCC Aerostructures is a leading supplier of complex components and assemblies to the global aerospace industry.

PCC Aerostructures now includes more than 35 plants in the U.S Europe and Asia with over 5000 employees and has ambitious growth plans. Plant locations include Washington Utah California Oklahoma Kansas Texas Ohio Canada Mexico the UK and China.

Location Profile:

Klune Industries was founded in 1972 in Southern California. More than forty years later Klune Industries is a preferred supplier to the aerospace and defense industries offering end-to-end solutions for aerospace and defense including sheet metal forming machining and assemblies. Klune Industries was acquired by Precision Castparts August 2012.