Sales Administrator

Essential Duties and Responsibilities

The Sales Administrator reports to the Inside Sales Manager and oversees the management of sales leads supporting both residential and commercial services. This role is crucial in ensuring that leads are effectively routed tracked and worked on while alsoassistingin closing opportunities beyond theinitialsales cycle. By efficiently assigning technician-generated leads and inbound opportunities to Outside Sales representatives the Sales Administrator enhances Outside Sales productivity. Collaboration with Inside Sales Outside Sales and Operations is essential to ensure a seamless process from lead generation to service completion.

Key Responsibilities:

Lead Management & Routing:

• Manage all inbound and technician-generated leads within theCRM.

• Assign leads to theappropriate OutsideSales representatives based on territory and availability.

• Ensuretimelyscheduling of leads for inspections with Outside Sales.

• Monitor lead status to prevent missed or delayedopportunities.

• Maintain customer records in CRM systems.

• Coordinate with other departments (e.g.Routing Delivery Outside SalesFinance).

Outside Sales Schedule Support:

• Schedule sales appointments for Outside Sales representatives.

• Optimizedaily schedules bymaintainingconsistent lead flow and minimizing gaps.

• Reassign leads as necessary tomaintainefficiency.

• Prioritize high-value or time-sensitive opportunities.

General Administrative Tasks:

• Maintain sales records and reports.

• Assistwith sales team meetings and presentations

• Follow up with customers to ensure satisfaction andidentifyopportunities

Qualifications and Education Requirements

• Minimum of 2 years in administrative sales support or lead coordination roles.

• High school diploma or equivalent required.

• Experience in sales support or administrative roles is highly desirable.

Required Skills

• Strong organizational and time management skills.

• Excellent written and verbal communication abilities.

• Customer-focused approach with problem-solving skills.

• Proficient in CRM systems (e.g. Salesforce) Microsoft Office Suite and relevant software.

• High attention to detail and ability to manage multiple priorities.

Preferred Skills

• Experience with CRMFieldster/Pest Routes.

• Knowledge in thePest Control Industry

• Associate or bachelorsdegree in business marketing communications orrelatedfield (or equivalent experience).

• Familiarity with working cross-functionally with Sales Marketing and Operations.

• Experience with scorecards dashboards ormetricstracking.

Physical Requirements

• Stationary Work: Frequent sitting at a desk and using computers phones and office equipment.

• Manual Dexterity: Regular use of hands for typing filing and operating office machinery.

• Mobility: Occasional walking reaching bending and squatting.

• Sensory Requirements: Clear speaking and hearing for phone and in-person communication along with visual acuity to view screens.

• Ability to lift office supplies files or light equipment usually within 1020lbs though some specialized roles require higher capacity.