Reception Assistant- NW Campuses (Part-time) Staff Pool

HCC

Job Location:

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

SUMMARY

Operate multi-line telephone system to relay incoming and intra-system telephone calls. Provide information and directions to callers and visitors in an efficient and courteous manner. Communicate with a culturally diverse population. Under direct supervision perform basic front office duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Answer and transfer telephone calls handling multiple lines;
Expedite phone calls by giving clear concise specific information;
Provide excellent customer service to all callers and visitors;
Provide current and correct information to visitors and callers;
Provide students with general information about registration financial aid testing counseling etc. and refers students to appropriate person or department;
Greet visitors and directs them to appropriate personnel or department; and
Maintain and update phone list for college offices and departments.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education experience knowledge skills and/or abilities required.

EDUCATION

High school diploma or equivalent required.

EXPERIENCE

One (1) year of related experience required; two (2) years preferred.

Prefer switchboard experience.

KNOWLEDGE SKILLS AND ABILITIES

Excellent communication skills including phone skills;
Knowledge of schedule catalog events calendar and other college/system events and activities;
Knowledge of all telephone functions such as hold transfer conference calling etc.;
Ability to listen and to understand oral communication;
Customer service skills; and
Neat personal appearance.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities.

The Organization

Houston Community College (HCC) is composed of 14Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the countrys largest singly-accredited open-admission community colleges offering associate degrees certificates workforce training and lifelong learning opportunities.

The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. Youll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive administrative financial or something else youll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools it also takes care of its people.

Location

Houston is a city with limitless possibilities:

Fourth-largest city in the U.S. and home to 54 Fortune 500 companies second only to New York Citys 55.
Approximately 145 languages are spoken here.
Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
Houston is a major-league sports town and dont forget the annual Houston Livestock Show & Rodeo.
The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system with many Houston area hospitals consistently ranking among the nations top institutions.
With over 150 museums and cultural institutions in the Greater Houston area museums are a large part of Houstons cultural scene.
Houston is theCulture & Culinary Capital of Texaswith more than 7500 restaurants and eating establishments covering 60 cuisines.

If this sounds like the role for you and youre ready to join an amazing team please apply right away.

EEO Statement

Houston Community College does not discriminate on the bases of race color religion sex gender identity and expression national origin age disability sexual orientation or veterans status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra Jacobson Interim Director EEO/Compliance/Title IX Coordinator
Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX 77266

713 718.8271 or

HCC values its employees and their contributions promotes opportunities for their professional growth and development and provides a positive working and learning environmentthat encourages involvement innovation and creativity.

Individuals with disabilities who require special accommodations to interview should contact .

Required Experience:

Staff IC

SUMMARYOperate multi-line telephone system to relay incoming and intra-system telephone calls. Provide information and directions to callers and visitors in an efficient and courteous manner. Communicate with a culturally diverse population. Under direct supervision perform basic front office duties...