Builts Mission:Connect and simplify doing business in real estate.

Built is the AI-powered platform transforming the way real estate is financed developed and managed. Purpose-built for real estate and construction Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industrys most complex Built is a partner to more than 350 lenders over 80000 borrowers and owners and thousands of contractors powering 86000 active projects valued at more than $300 billion. Learn more at.

Business Consultant Implementations

Role Overview

We are redefining the Implementation Manager role into a Business Consultant Implementationsa strategic customer-facing role responsible for delivering clean foundations at go-live and accelerating customer expansion across Builts platform.

This role owns customer outcomesnot just implementation execution. Success is measured by:

• Speed to go-live
• Quality of implementation (clean foundation no rework)
• Time to second value (customer expansion)

With automation removing the majority of operational work this role shifts from project coordination to consultative leadership solution design and business impact.

What Youll Do

Own End-to-End Customer Outcomes

• Lead implementations from kickoff through go-live and expansion readiness
• Define and align on customer success criteria tied to business outcomes
• Deliver implementations that create a clean scalable foundation that supports future expansion without rework
• Own delivery against timeline scope and customer objectives

Drive Expansion and Time to Value

• Identify expansion opportunities during implementationnot after go-live
• Enable customers to adopt additional products workflows or services within 10 days of go-live
• Proactively guide customers toward maximizing platform value
• Partner with internal teams to accelerate expansion outcomes

Act as a Strategic Business Consultant

• Develop deep understanding of customer business models (lenders owners general contractors)
• Diagnose workflow inefficiencies and recommend operational improvements
• Provide clear opinionated guidance on best practicesnot just options
• Tailor approach based on customer persona and operating model

Lead Solution Design and Implementation Strategy

• Conduct discovery to understand customer workflows risks and goals
• Design implementation approach using standardized playbooks and persona-based models
• Ensure configurations are scalable consistent and aligned to long-term success
• Identify risks early and resolve proactively through structured validation

Drive Cross-Functional Execution

• Act as the single-threaded owner across Sales Product Engineering and Support
• Align internal teams to deliver successful outcomes
• Represent the voice of the customer in product and process decisions

Lead Client Engagement and Change Management

• Serve as the primary point of contact during implementation
• Guide stakeholders through change management and adoption
• Drive alignment accountability and decision-making across client teams

Leverage Automation and Scalable Systems

• Operate within an AI-enabled implementation model that automates:
• Project planning and updates
• Client communications and follow-ups
• Workflow design and validation
• Status reporting
• Use freed capacity to:
• Deepen customer business understanding
• Improve implementation quality
• Accelerate expansion outcomes

Contribute to Continuous Improvement

• Contribute to development and refinement of implementation playbooks and persona overlays
• Identify opportunities to improve processes tooling and delivery models
• Help scale a high-velocity high-quality implementation organization

What Success Looks Like

Primary Metric

• Time to second value (customer expansion after go-live)

Secondary Metrics

• Time to go-live
• Project health (on-time delivery and customer sentiment)
• Clean foundation (minimal rework required for expansion)
• Expansion opportunities identified within 10 days of go-live

Required Experience

• 36 years in SaaS implementation management consulting or customer-facing roles with ownership of customer outcomes (not just execution)
• Proven ability to lead clients through ambiguous problem spaces and define solutionsnot just execute predefined plans
• Experience advising customers on business processes workflows or operational improvements
• Demonstrated ability to influence stakeholder decisions including senior and executive audiences
• Track record of identifying and driving additional value optimization or expansion opportunities within customer engagements
• Experience working cross-functionally to drive outcomes across Product Engineering and Go-to-Market teams
• Ability to manage multiple complex engagements while maintaining high-quality outcomes and strong customer relationships
• Ability to travel up to 25%

Preferred Experience

• Background in management consulting implementation consulting or strategic customer success roles
• Experience in lending construction real estate or financial workflows
• Experience owning or contributing to revenue expansion upsell or adoption metrics
• Experience operating in high-growth or ambiguous environments
• Familiarity with AI-enabled tools automation or system-driven workflows
• Experience with data-heavy implementations (financial models integrations structured data)

Builts salary range for this position is $90000 - 117000 USD per year. The pay range is designed to accommodate upward mobility in the role therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Builts total compensation package for employees. Your total rewards package at Built will include equity top-notch medical dental and vision coverage an unlimited PTO policy and other benefits.

Travel Requirement: Non-local candidates (not based in Nashville metro) must be able to travel at minimum twice per year to Nashville TN or another designated location for company-wide events (e.g. Connect Week). Additional travel may be required based on business needs and role responsibilities.

Perks:

• The rare opportunity to radically disrupt a $1.5T industry
• Competitive benefits including: uncapped vacation health dental & vision insurance
• 401k with match and expedited vesting
• Robust compensation package including equity in the form of stock options
• Learning Grant program to support ongoing professional development

Built brings together passionate people who are driven in a variety of disciplines each bringing their unique perspective to everything they do. Were committed to building a safe inclusive workplace where every employee can succeed and we recruit hire and promote fairly - without bias based on race color religion sex sexual orientation gender identity marital status veteran status or any other characteristic protected by law.

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