Shapethefutureof digital aftersalesandplay a key role inthe energy transition.

Your team

At BDRThermeaGroup we are on a mission todecarbonizeheating and cooling through energy-efficient HVAC solutions.

Within our Business Area Aftersales you will join an international and forward-looking environment where digital innovation is rapidly becoming a key driver of service excellence customer experience and growth.

You will collaborate closely with global aftersales leaders commercial and service teams IT and digital expertsbridging strategy and execution across multiple regions.This is a highly collaborative role where your ability to bring people together and create momentum will be key.

Yourrole

AsDigital Service Portfolio Manager Aftersales you define shape and scale our global digital service portfolio.

You translate strategy intoscalable digital propositionsthat:

• Enhance customer experience

• Improve service efficiency

• Unlock new recurring revenue streams

You act as thebridge between business product and technology ensuring the right initiatives areprioritized delivered adopted and continuously improved.

This is ahands-on impact-driven rolefrom accelerating adoption of todays solutions (e.g.e-commerce service platforms loyalty) to building tomorrows digital revenue engines.

Your role ishybrid based in Apeldoorn the Netherlands. We value flexibility and collaboration:youreencouraged to spend at leasttwo days per week in our officewhile enjoying the support for your home office set-up and travel this role you will also travel within Europe for approximately 25% of your time.

Key responsibilities

• Define and manage the global aftersales digital portfolio aligned with strategic priorities

• Own and drive the vision and roadmap for digital service propositions

• Prioritizeinitiatives based on customer value scalability and business impact

• Deliver measurable outcomes: adoption customer satisfaction efficiency and revenue

• Act as the central connector between aftersales commercial digital and IT stakeholders

• Translate business needs into clear product requirements for development teams

• Drive delivery using agile methodologies and ensure high-quality releases

• Enable rollout and adoption across operating companies including change management

• Continuously optimize through data insights and user feedback

• Identify and develop new digital service opportunities (e.g. remote services subscriptions)

Whatyoubring

• Senior experience in digital product management or digital transformation (service environment preferred)

• Strong understanding of customer journeys and data-driven decision-making

• Ability to influence and align stakeholders across functions and geographies

• Experience working in complex multi-market environments

• A pragmatic outcome-oriented mindset with strong ownership

• Comfort navigating ambiguity and setting clear priorities

Whatwe offer

• A permanent contract.

• Nexttoasolidmonetarycompensationreceivea strong pension package.

• Benefitfromahealthywork-lifebalancewith36holidaydaysperyearbasedon afull-timecontract.

• Take advantage offlexiblehome-workingpoliciesanda home-office budget.

• Enjoy discounts onourproductsandinsurances.

• Join a company intheheartoftheenergytransitionandbuildaflourishingcareerwithus!

Aboutthecompany

At BDR Thermea Group we bring the energy transition closer every day. Serving customers in more than 100 countries with a diverse team of 7000 we are united by a shared mission to create a sustainable future through smart indoor climate solutions. We champion innovation customer focus and a cohesive team culture.

BDR Thermea Group is a proud equal opportunity employer valuing diversity and inclusivity. We encourage candidates of all backgrounds to join us in shaping a more sustainable innovative future for everyone.

Whatsitliketoworkat BDRThermeaGroup

At BDR Thermea Group we dont just talk about making a difference - we live it every day. As a team member youll be part of a company leading the way in the global energy transition shaping the future of sustainable heating and hot water systems.

Work alongside passionate colleagues who share our core values: One Team Sustainable Future and Customer Focus. We support your growth development and well-being in a purpose-driven environment that encourages creativity innovation and collaboration. Join us on our journey toward a sustainable future.