Training Operation Specialist- Aftersales
Job Location:
Hoofddorp - Netherlands
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading high-tech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Europe BV located in Hoofddorp Netherlands. BYD Europe BV offers a full line of BYD electric vehicles including all-electric cars all-electric buses and all-electric forklift trucks.
About the Department:
The BYD After Sales Service Center manages service and maintenance for our fully electric vehicles across Europe. Key responsibilities include building a robust after-sales service network providing technical support calculating Life Cycle Costs to assist sales expanding the spare parts business and delivering training programs. Focused on ensuring customer satisfaction and loyalty we are now looking for a Training Operation Specialist for the After-sales Training Section. This role will be vital in organizing after-sales training and supporting training executives and engineers in delivering training to service providers and customers.
Key Responsibilities:
Training Coordination & Administration
Support the organization of training sessions and workshops.
Help manage trainee registrations and training records.
Prepare classrooms training materials tools and equipment before training sessions.
Coordinate training schedules and communicate training information to participants.
Support trainers and training engineers during training activities.
Help arrange venues vehicles tools and other training requirements.
Support the administration of the Learning Management System (LMS).
Training Support
Assist in preparing training materials presentations and manuals.
Welcome trainees and support daily training operations.
Provide support during online or live-stream training sessions.
Work with internal teams and external partners when needed.
Reporting & Improvement
Collect training feedback from participants.
Help prepare simple training reports and attendance records.
Support the team in improving training quality and organization.
Collaboration
Work closely with trainers engineers and other departments.
Provide general support for training projects and activities.
Bachelors degree in Education Learning & Development Management HR Business Administration or a Technical field (Automotive Electrical Mechanical etc.).
02 years of experience in training coordination administration education customer support or related fields.
Fresh graduates from the related fields like (Bachelors degree in Education Learning & Development Management) are welcome to apply.
Good organizational and communication skills.
Skilled on Microsoft Office (Word Excel PowerPoint).
Interest in training learning operations or automotive industry.
Good English communication skills.
Driving license is a plus.
Location: Hoofddorp
Type of Employment: Full-time
About Company
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
