ServiceNow Consultant
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Job Location:
Temple, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Details:
Stefanini Groupis looking for aServiceNow CSM Specialist for a globally recognized company! For interested applicants click the apply button or you may reach out Micah Andres at (248)386-7399/for faster processing. Thank you!
Job Description:
Design configure deploy and support ServiceNow Customer Service Management (CSM) solutions.
Translate business requirements into scalable applications with robust reporting and governance.
RESPONSIBILITIES:
Lead endtoend CSM implementations from discovery through deployment and hypercare.
Configure core CSM: case management SLAs/entitlements knowledge portals/communities omnichannel intake.
Build reports and Performance Analytics dashboards with KPIs indicators and scheduled reporting.
Automate workflows using Flow Designer IntegrationHub Business Rules Client Scripts Script Includes Glide APIs.
Integrate systems via REST/SOAP; implement secure auth (OAuth2 API keys) and SSO (SAML/OIDC).
Manage data imports/transforms data quality rules and align models with legacy Siebel CRM System.
Enforce platform security and governance: ACLs roles RBAC update sets source control environment promotion.
Optimize performance and reliability; troubleshoot incidents/problems and perform rootcause analysis.
Drive quality assurance (ATF unit/UAT plans) release notes upgrades and regression testing.
Produce documentation (design specs runbooks) and deliver stakeholder training.
Design configure deploy and support ServiceNow Customer Service Management (CSM) solutions.
Translate business requirements into scalable applications with robust reporting and governance.
RESPONSIBILITIES:
Lead endtoend CSM implementations from discovery through deployment and hypercare.
Configure core CSM: case management SLAs/entitlements knowledge portals/communities omnichannel intake.
Build reports and Performance Analytics dashboards with KPIs indicators and scheduled reporting.
Automate workflows using Flow Designer IntegrationHub Business Rules Client Scripts Script Includes Glide APIs.
Integrate systems via REST/SOAP; implement secure auth (OAuth2 API keys) and SSO (SAML/OIDC).
Manage data imports/transforms data quality rules and align models with legacy Siebel CRM System.
Enforce platform security and governance: ACLs roles RBAC update sets source control environment promotion.
Optimize performance and reliability; troubleshoot incidents/problems and perform rootcause analysis.
Drive quality assurance (ATF unit/UAT plans) release notes upgrades and regression testing.
Produce documentation (design specs runbooks) and deliver stakeholder training.
Details:
REQUIRED QUALIFICATIONS:
ServiceNow certification: CISCSM (Customer Service Management).
46 years handson ServiceNow admin/development; 2 full CSM implementations.
Platform expertise: configuration/customization across CSM/CRM; Flow Designer IntegrationHub Business Rules Client Scripts Script Includes Glide APIs.
Reporting & Performance Analytics: KPIs indicators widgets dashboards scheduled reports scorecards.
Security & governance: ACLs roles data policies encryption update sets source control CI/CD promotion practices.
Architecture & data: SaaS/multitenant concepts; data modeling; CMDB relationships; familiarity with CSDM.
Integrations: REST/SOAP webhooks; JSON/XML; auth via OAuth2 and SAML/OIDC.
Delivery excellence: ATF versioning release/change management documentation.
Education: Bachelors in CS/IS/Engineering or equivalent experience.
Professional skills: analytical problemsolving reliable followthrough deadline ownership independent work and crossteam collaboration.
ServiceNow certification: CISCSM (Customer Service Management).
46 years handson ServiceNow admin/development; 2 full CSM implementations.
Platform expertise: configuration/customization across CSM/CRM; Flow Designer IntegrationHub Business Rules Client Scripts Script Includes Glide APIs.
Reporting & Performance Analytics: KPIs indicators widgets dashboards scheduled reports scorecards.
Security & governance: ACLs roles data policies encryption update sets source control CI/CD promotion practices.
Architecture & data: SaaS/multitenant concepts; data modeling; CMDB relationships; familiarity with CSDM.
Integrations: REST/SOAP webhooks; JSON/XML; auth via OAuth2 and SAML/OIDC.
Delivery excellence: ATF versioning release/change management documentation.
Education: Bachelors in CS/IS/Engineering or equivalent experience.
Professional skills: analytical problemsolving reliable followthrough deadline ownership independent work and crossteam collaboration.
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