ServiceNow Consultant
Job Location:
Job Location:
Temple, TX - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Details:
Stefanini Groupis looking for aServiceNow CSM Specialistfor a globally recognized company! For interested applicants click the apply button or you may reach out Micah Andres at (248)386-7399/for faster processing. Thank you!
Job Description:
* Design configure deploy and support ServiceNow Customer Service Management (CSM) solutions.
* Translate business requirements into scalable applications with robust reporting and governance.
RESPONSIBILITIES:
* Lead endtoend CSM implementations from discovery through deployment and hypercare.
* Configure core CSM: case management SLAs/entitlements knowledge portals/communities omnichannel intake.
* Build reports and Performance Analytics dashboards with KPIs indicators and scheduled reporting.
* Automate workflows using Flow Designer IntegrationHub Business Rules Client Scripts Script Includes Glide APIs.
* Integrate systems via REST/SOAP; implement secure auth (OAuth2 API keys) and SSO (SAML/OIDC).
* Manage data imports/transforms data quality rules and align models with legacy Siebel CRM System.
* Enforce platform security and governance: ACLs roles RBAC update sets source control environment promotion.
* Optimize performance and reliability; troubleshoot incidents/problems and perform rootcause analysis.
* Drive quality assurance (ATF unit/UAT plans) release notes upgrades and regression testing.
* Produce documentation (design specs runbooks) and deliver stakeholder training.
* Design configure deploy and support ServiceNow Customer Service Management (CSM) solutions.
* Translate business requirements into scalable applications with robust reporting and governance.
RESPONSIBILITIES:
* Lead endtoend CSM implementations from discovery through deployment and hypercare.
* Configure core CSM: case management SLAs/entitlements knowledge portals/communities omnichannel intake.
* Build reports and Performance Analytics dashboards with KPIs indicators and scheduled reporting.
* Automate workflows using Flow Designer IntegrationHub Business Rules Client Scripts Script Includes Glide APIs.
* Integrate systems via REST/SOAP; implement secure auth (OAuth2 API keys) and SSO (SAML/OIDC).
* Manage data imports/transforms data quality rules and align models with legacy Siebel CRM System.
* Enforce platform security and governance: ACLs roles RBAC update sets source control environment promotion.
* Optimize performance and reliability; troubleshoot incidents/problems and perform rootcause analysis.
* Drive quality assurance (ATF unit/UAT plans) release notes upgrades and regression testing.
* Produce documentation (design specs runbooks) and deliver stakeholder training.
Details:
REQUIRED QUALIFICATIONS:
* 4 years handson ServiceNow admin/development;
* Platform expertise: configuration/customization across CSM/CRM; Flow Designer Integration Hub Business Rules Client Scripts Script Includes Glide APIs.
* Reporting & Performance Analytics: KPIs indicators widgets dashboards scheduled reports scorecards.
* Security & governance: ACLs roles data policies encryption update sets source control CI/CD promotion practices.
* Architecture & data: SaaS/multitenant concepts; data modeling; CMDB relationships; familiarity with CSDM.
* Integrations: REST/SOAP webhooks; JSON/XML; auth via OAuth2 and SAML/OIDC.
* Delivery excellence: ATF versioning release/change management documentation.
* Education: Bachelors in CS/IS/Engineering or equivalent experience.
* Professional skills: analytical problemsolving reliable followthrough deadline ownership independent work and crossteam collaboration.
* 4 years handson ServiceNow admin/development;
* Platform expertise: configuration/customization across CSM/CRM; Flow Designer Integration Hub Business Rules Client Scripts Script Includes Glide APIs.
* Reporting & Performance Analytics: KPIs indicators widgets dashboards scheduled reports scorecards.
* Security & governance: ACLs roles data policies encryption update sets source control CI/CD promotion practices.
* Architecture & data: SaaS/multitenant concepts; data modeling; CMDB relationships; familiarity with CSDM.
* Integrations: REST/SOAP webhooks; JSON/XML; auth via OAuth2 and SAML/OIDC.
* Delivery excellence: ATF versioning release/change management documentation.
* Education: Bachelors in CS/IS/Engineering or equivalent experience.
* Professional skills: analytical problemsolving reliable followthrough deadline ownership independent work and crossteam collaboration.
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Required Experience:
Contract
