Senior ServiceNow Architect

AECOM is seeking a Senior ServiceNow Architect to define and drive the technical direction of our global ServiceNow platform. This role will serve as the senior technical authority for platform architecture solution design engineering standards and long-term scalability.

You will partner with platform leadership engineers enterprise architects security teams business stakeholders and strategic vendors to modernize capabilities and deliver secure scalable and maintainable solutions. This is an opportunity to shape a critical enterprise platform influence high-impact decisions and advance automation AI and digital employee experiences across a global organization.

This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work to be based from either Houston or Dallas TX.

Key Responsibilities

• Architectural Strategy: Define the enterprise ServiceNow technical roadmap design standards governance controls and reusable solution patterns.
• Solution Design: Lead the architecture and technical design of complex ServiceNow implementations integrations workflows and platform enhancements.
• Platform Health & Governance: Champion scalable upgrade-safe solutions by promoting out-of-the-box capabilities while minimizing unnecessary customization and reducing technical debt.
• Integration Architecture: Guide data and integration architecture across ServiceNow CMDB service mapping IntegrationHub MID Server APIs and connected enterprise systems.
• Innovation & AI: Evaluate and guide the adoption of modern capabilities including Now Assist AI-enabled workflows advanced analytics and enterprise self-service.
• Technical Leadership: Advise platform leadership and business stakeholders while providing mentorship and architectural guidance to developers engineers and implementation partners.

Qualifications :

Minimum Qualifications

• Bachelors Degree plus at least 10 years of ServiceNow experience including 2 years of leadership experience or demonstrated equivalency of experience and/or education.
• Experience defining ServiceNow architecture technical standards governance models and scalable solution patterns within large complex enterprise environments.
• Experience leading the technical design and implementation of enterprise ServiceNow solutions integrations workflows and platform enhancements.
• Advanced knowledge of ServiceNow technologies including JavaScript Glide APIs Flow Designer IntegrationHub REST APIs MID Server UI Builder and Service Portal.
• Experience across multiple ServiceNow capabilities such as ITSM ITOM ITAM HRSD CMDB Employee Center Service Portals or workflow automation.
• Strong understanding of upgrade-safe design platform performance security operational resilience and technical debt reduction.
• Demonstrated ability to communicate architectural decisions influence stakeholders and provide technical leadership across internal teams and external partners.
• Due to the nature of this position U.S. citizenship is required.

Preferred Qualifications

• Experience serving as a lead architect or senior technical authority for an enterprise ServiceNow platform.
• Experience leading ServiceNow modernization transformation platform maturity or technical debt reduction initiatives.
• ServiceNow certifications such as Certified Technical Architect Certified Master Architect Certified Application Developer Certified System Administrator or Certified Implementation Specialist.
• Experience with Now Assist AI-enabled workflows enterprise automation analytics or self-service modernization.
• Experience with Automated Test Framework platform performance optimization architecture reviews and upgrade planning.
• Experience supporting a large-scale global or highly matrixed ServiceNow environment.

Additional Information :

• Relocation assistance is not available for this position
• Sponsorship for US work authorization is not available for this position now or in the future.

At AECOM we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan. 

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time