Renewal Specialist

Who We Are Looking ForThe Renewal Specialist plays a vital role in supporting our Account Management Team by overseeing the contract renewal process for select accounts. This position involves digitally managing agreements and assisting external clients with their account inquiries additions and : Remote within the USWhat You Will Work OnCommunicate & collaborate as needed with Account Managers to successfully complete renewal opportunities and offer the client a seamless experience Facilitate the renewal of client opportunities at least 45 days in advance of their contract expiration date internally and externallyUpdate client information within Salesforce and within client agreements in the Contract Management application and or SharePoint in a timely manner as neededProactively anticipate client needs and effectively communicate ways to support them including outreach to Crisis24 subject matter expertsNegotiate any new terms that may arise such as upsells downgrades using defined parameters agreed by the business to ensure the clients continued patronage and minimizing any potential revenue lossBuild relationships with clients to develop retain and secure future businessDocument all client and sales activities in Salesforce and associated outcomes to track success from initiation to utilize all internal and technological resources for intentional client outreachCollaborate with Contracts Team and Operations Team to make any necessary changes or updates to client agreements/subscriptions/ support to Accounts Receivable (A/R) to achieve on-time payment of all Client invoices based on contractual payment You Will Bring2-4 years experience sales sales support or customer service preferredExcellent active listening communication organization and follow through skillsProven time management with ability to manage multiple projects and prioritizing competing tasks Ability to understand clients business and fit with Crisis24 Integrated Risk Management products and servicesStrong interpersonal skills including oral and written communicationsExperience with CRM software (e.g. Salesforce) MS Office MS Teams SharePoint and Help Desk Support SoftwareBachelors degree required or relevant proven experience