Invoice to Cash – Collections Analyst

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Invoice to Cash Collections Specialist

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Major Duties & Responsibilities

• Manage day-to-day collections for assigned accounts via phone email and customer portals.
• Monitor accounts receivable aging and prioritize collection efforts to reduce past-due balances.
• Investigate and resolve invoice disputes and billing discrepancies in coordination with Billing and Sales.
• Prepare negotiate and document payment arrangements and follow-up to ensure adherence.
• Apply incoming payments and assist with cash application and short-pays reconciliation.
• Escalate delinquent accounts according to policy (credit holds senior collections legal).
• Maintain accurate AR records notes and collection logs in ERP/collections systems.
• Produce routine and ad-hoc reports: aging DSO collections performance and cash forecasts.
• Support month-end close and audit requests related to AR transactions.
• Identify process improvements and participate in I2C automation or transformation initiatives.
• Ensure compliance with company policies and applicable collection regulations.

Required Qualifications

• Bachelors degree in Finance Accounting Business or equivalent experience (or 24 years relevant experience).
• 2 years experience in collections accounts receivable or I2C functions.
• Strong Excel skills (pivot tables lookup functions basic formulas).
• Experience with ERP systems (e.g. SAP) and CRM/collections tools.
• Clear written and verbal communication; effective negotiator with customers.
• Strong organizational analytical and problem-solving skills.
• Attention to detail and ability to manage multiple priorities and deadlines.

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