Training Support Specialist

Who WE are:

RailPros is the premier provider of engineering and diversified safety services to Americas rail and transit industry. Driven by a passion for our people clients and communities we are committed to solving our customers challenges and earning their trust through teamwork continuous improvement and service excellence. As a people-first organization we prioritize the well-being and growth of our employees fostering a culture of caring and support. We believe that when our people thrive our company thrives.

Our mission is to enhance mobility safety and quality of life for residents passengers and partner companies. We do more than just provide services we are constantly innovating and staying abreast of industry developments to help our customers succeed. Join us in our shared goal of keeping America moving and ensuring customer satisfaction in an environment where your contributions are valued and your growth is encouraged. Apply now and become a part of our exciting journey!

Job Summary:

The Training Support Specialist plays a key role in supporting the Training and Media Services team through a wide range of administrative operational and office management tasks. This position is responsible for accurately printing and shipping badges for RailPros online training courses fulfilling physical product orders and supporting daily training operations to ensure smooth and efficient service delivery.

In addition this role provides office management support by helping maintain an organized functional workspace coordinating supplies and resources and supporting general office operations. Responsibilities also include managing incoming and outgoing mail and providing administrative support across the team.

This role is essential in maintaining efficient workflows supporting instructors and internal teams and delivering a high level of service to both clients and partners.

Essential Duties & Responsibilities:

• Respond to telephone calls and emails from customers vendors staff and other contacts
• Address customer inquiries regarding RailPros training offerings
• Manage the instructor-led scheduling process before during and after training sessions
• Maintain accurate class records in LMS/Bistrainer
• Assign qualified instructors for virtual or instructor-led classroom events using Bistrainer
• Print assemble and ship classroom materials as needed
• Print and ship participant badges or course completion certificates as needed
• Manage the ordering process for office supplies to maintain adequate stock
• Coordinate RailPros conference space and manage events hosted therein
• Fulfill the responsibilities of the Training Support Associate during absences
• Perform other duties as assigned to meet business needs

Knowledge Skills & Abilities:

• Effective communication with colleagues and customers
• Proficiency in Microsoft Office (Word Excel PowerPoint Outlook)
• Ability to work independently or in a team with a can-do attitude
• Strong organization attention to detail problem-solving multitasking and independent thinking
• Alignment with RailPros values: Hungry Humble and Nimble
• Railroad knowledge (preferred but not required)

Required Education and Experience:

• High School diploma or equivalent
• 3 years in customer service
• 1 years in administrative support
• Strong proficiency in Microsoft Office (Teams Excel PowerPoint Outlook)

Preferred Education and Experience:

• Bachelors degree
• 5 years in customer service
• 5 years in administrative support
• 1 years of railroad experience

Why RailPros

• Career Growth: Opportunities for professional development and advancement
• Great Culture: Work in a supportive and inclusive environment
• Flexibility: Enjoy a healthy work-life balance with flexible scheduling
• Impact: Play a key role in a dynamic and growing company in the rail industry

Benefits & Perks:

• Comprehensive Health Insurance: Includes medical dental and vision coverage.
• Additional Coverage Plans: Accident plan critical illness plan and hospital indemnity with employee-to-family coverage.
• Legal ID Shield ID Pet Insurance.
• Life & Disability Insurance: Employer-paid with additional voluntary options available.
• Retirement Savings: 401(k) plan with employer match.
• Paid Time Off (PTO): Generous paid time off.
• Wellness Programs: Access to various wellness initiatives and resources.
• Discount Programs: Exclusive discounts on products and services.
• Company Merchandise Allowance: Company-funded allowance for our online store.
• Health Savings Accounts (HSA): With employer match.
• Health Reimbursement Arrangement (HRA): Employer-funded.
• Flexible Spending Accounts (FSA): For dependent care expenses.
• Employee Assistance Programs (EAP): Support for personal and professional challenges.
• Professional Development: Opportunities for training and career growth.
• Work-Life Balance: Initiatives designed to support a balanced and fulfilling work life.

Join RailPros for a fulfilling career in a thriving and stable industry. Our core values drive us to excel as a team prioritize customer satisfaction and adapt to industry changes swiftly. Be part of a passionate and dedicated team that values continuous improvement trust and problem-solving. for an opportunity to contribute to our success.

Equal Employment Opportunity (EEO):

RailPros provides equal employment opportunities to all qualified candidates regardless of race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. We are committed to making reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities unless such accommodations would impose undue hardship on our business operations. If you are considering applying for a job and require a reasonable accommodation in accordance with the ADA please reach out to us at .We value diversity and strive to create an inclusive environment for all employees.

#LI-EI1

#LI-Hybrid