Team Leader Back-office
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for an experienced Team Leader to support a pioneer backoffice team. This role will be instrumental in setting up team routines driving early performance standards and building a strong engaged team culture from the ground up.
As a Team Leader you will be responsible for leading coaching and supporting a team of Back Office Associates to deliver accurate timely and highquality outcomes. You will act as the first point of escalation ensure operational requirements are met and work closely with Operations to stabilise and grow the account.
This is a great opportunity for leaders who enjoy building structure shaping ways of working and making a direct impact during the early stages of a program.
Key responsibilities
- Lead coach and motivate a backoffice team to meet productivity quality and accuracy targets
- Support the setup and stabilisation of a pioneer account
- Monitor individual and team KPIs attendance and adherence
- Provide regular coaching feedback and performance checkins
- Handle operational escalations and complex cases when required
- Ensure compliance with processes policies and client requirements
- Facilitate team huddles and oneonone sessions
- Support onboarding and training of new team members
- Prepare and submit performance incident and productivity reports
- Partner with Operations Quality and Workforce teams for continuous improvement
What were looking for
- At least 2 years experience as a Team Leader in a BPO or shared services environment
- Experience leading backoffice nonvoice or processing teams
- Experience handling retail programs is an advantage
- Strong people management and coaching capability
- Proven ability to manage performance in a fastpaced environment
- Excellent communication and stakeholder management skills
- Strong organisational and problemsolving skills
- Willing to work onsite in Ortigas Pasig and on shifting schedules if required
Why join us
- Opportunity to lead a pioneer backoffice account
- Handson leadership role with real impact
- Structured operational support and leadership guidance
- Clear career progression within operations
- Supportive peoplefocused environment
About Company
Recoveriescorp is a contact centre specialising in receivables management solutions and insurance claims recovery services. We provide innovative and tailored end-to-end solutions for our clients.
