Performing audits and calibration on scheduled audits
Executing root cause analysis of CSAT Survey results
Compiling reports for our representatives and management team
Regular reviews of colleagues on their auditing performance that are effective clear and inspire our colleagues to continue towards greatness
Identifying training opportunities and working in partnership with the training
Collaborating as an EM team to report our monthly metrics and to drive initiatives
Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions with collaboration with the operations team; escalating unresolved issues.
Working closely with supervisors from all shared service centers to support our colleagues
Other quality assurance related duties as deemed necessary
Eligibility Criteria:
Open to all 1S to 3S patient advocates only in CRC
Must have at least 6 months of tenure and holds regular employee status
Holds a Performance Rating of Consistently Meets Performance or higher
Has no active disciplinary record (Verbal Warning or above)
Has no active or ongoing ER/ Ethics case and has not been found guilty of any Ethicspoint case
Not currently enrolled in Performance Improvement Plan (PIP)
95% or higher Attendance score in each month
90% or higher Quality score in each month
No call outs/escalation from internal/external stakeholder
Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
Whats in it for you
Competitive Total Rewards Package
Target variable incentives
Medical Plan (HMO) from Day 1 of employment with free dependents
Life insurance
Paid Time-Off Benefits
Sick Leave Conversion
Night Differential offered
Employee Referral Program
All Mandatory Statutory Benefits
R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance or any other characteristic protected by local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
Job Description: Performing audits and calibration on scheduled auditsExecuting root cause analysis of CSAT Survey resultsCompiling reports for our representatives and management teamRegular reviews of colleagues on their auditing performance that are effective clear and inspire our colleagues to c...
Job Description:
Performing audits and calibration on scheduled audits
Executing root cause analysis of CSAT Survey results
Compiling reports for our representatives and management team
Regular reviews of colleagues on their auditing performance that are effective clear and inspire our colleagues to continue towards greatness
Identifying training opportunities and working in partnership with the training
Collaborating as an EM team to report our monthly metrics and to drive initiatives
Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions with collaboration with the operations team; escalating unresolved issues.
Working closely with supervisors from all shared service centers to support our colleagues
Other quality assurance related duties as deemed necessary
Eligibility Criteria:
Open to all 1S to 3S patient advocates only in CRC
Must have at least 6 months of tenure and holds regular employee status
Holds a Performance Rating of Consistently Meets Performance or higher
Has no active disciplinary record (Verbal Warning or above)
Has no active or ongoing ER/ Ethics case and has not been found guilty of any Ethicspoint case
Not currently enrolled in Performance Improvement Plan (PIP)
95% or higher Attendance score in each month
90% or higher Quality score in each month
No call outs/escalation from internal/external stakeholder
Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
Whats in it for you
Competitive Total Rewards Package
Target variable incentives
Medical Plan (HMO) from Day 1 of employment with free dependents
Life insurance
Paid Time-Off Benefits
Sick Leave Conversion
Night Differential offered
Employee Referral Program
All Mandatory Statutory Benefits
R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance or any other characteristic protected by local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
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